Austin T.
Around two weeks ago, I ordered something. I’m still waiting…
Around two weeks ago, I ordered one of those ear cleaning kit things. I haven’t received the product yet. I’m still waiting. I’m hoping that I’m not being scammed and that it’s actually taking additional time to receive what I ordered. From what I know, the product is being shipped via the YunExpress and unfortunately had to be returned to the sender. When I first made the order, I was under the impression that what I bought was gonna be shipped from Wyoming since it was abbreviated somewhere. Fast forward 2 weeks and not only have I heard of Slivor's negative reputation, but my product hasn’t arrived still. I’m being patient while others tell me to cancel the order and get a refund. I’m politely conflicted between being understanding of the matter and being justified for being furious.
Response from SlivorNov 4, 2025
Hi Austin, Thank you for sharing your experience, and we apologize for the delay. We're already aware of the shipping exception, the package was returned to sender because of an issue with your shipping address. We sent you an email about this as your address is missing the street number (it only shows the street, without a house number), which isn't valid for delivery. You haven't replied to the emails we sent weeks ago. We've been waiting for your response with the complete address so we can send out your replacement, but we haven't heard back from you yet. Please reply to that email or contact us at [email protected] with your full and correct shipping address, and we'll get your VisioEar shipped out immediately. - Slivor Team