SlivorReviews of slivor.com

Response from SlivorMar 8, 2026

Hi Joe, I need to address some serious misunderstandings in your review, as these claims could mislead other customers. Your home WiFi issue is NOT caused by our app. Here's why that's technically impossible: Phone apps cannot affect WiFi routers or home internet connections. Apps run isolated on your phone, they have zero access to router hardware or network equipment. Your WiFi problems are coincidental timing, not related to our product. How VisioEar actually works: The device creates its own local WiFi signal (like wireless headphones or a GoPro). You temporarily connect your phone to view the camera feed. It operates completely separately from your home network and cannot interfere with it. Regarding app security concerns: Our app is available on Apple App Store and Google Play Store. Both platforms run extensive security screenings before allowing any app. The app only requests camera permission to display the video feed. It collects no data, accesses no files, and connects to no external servers. Over 100,000+ customers use this app daily with zero security issues. For future customers reading this: This review describes technical impossibilities. A phone app cannot damage your home WiFi. If you have connection issues with the device, our support team at [email protected] provides step-by-step troubleshooting. Best regards, — The Slivor Team

Response from SlivorFeb 22, 2026

Hi Amber, Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delay with your order. At Slivor, we aim to provide timely support, and we regret that this was not your experience. Please note that Slivor cannot directly control or confirm a package once it is in the carrier’s hands. That is why we require written confirmation from the carrier if a package is reported as missing. This allows our fulfillment team to formally escalate the case and take the appropriate action. We are fully committed to assisting you, but we must follow this process to ensure claims are validated fairly and resolved properly. Once we receive confirmation from the carrier regarding the missing package, we will act promptly to resolve the situation. — The Slivor Team

Response from SlivorFeb 16, 2026

Hey Mark, Totally get the frustration, but good news, you're actually doing it right! The "connected but no internet" message is normal. The device creates its own WiFi just to stream the camera to your phone, it doesn't provide internet. When your phone shows that warning, just tap "Keep Anyway" or "Stay Connected" and it'll work. If you're still having trouble after that, shoot us an email at [email protected] and we'll walk you through it. — The Slivor Team

Response from SlivorJan 22, 2026

Hi there, We're sorry to hear about your experience, this isn't the standard we hold ourselves to. We absolutely stand behind our 30-day money-back guarantee. If your refund request wasn't handled properly, we want to make this right. Please reach out to us at [email protected] with your order number, and we'll personally look into your case and get back to you within 24-48 hours. — The Slivor Team

Response from SlivorJan 20, 2026

Thank you for your feedback, we’re sorry to hear your experience wasn’t positive. We reviewed the video you shared and confirmed the device was working correctly and used as intended. We understand your concern about discomfort. The device is designed to be used gently at the entrance of the ear canal only. Using too much pressure or inserting it too deeply can cause irritation or pain. Since the device is functioning properly and there is no defect, we’re unable to issue a refund under our 30-day guarantee. If you’d like additional guidance on safe use, we’re happy to help. - Slivor Team

Response from SlivorJan 22, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear your order did not arrive in time for Christmas. We understand how frustrating this must be, especially when purchasing a gift. We want to help and follow up on this as a priority. At this time, we cannot confirm the final status of the parcel, as tracking information can sometimes be inconsistent depending on the carrier and location. Please contact us directly at [email protected] with your order details, and we will investigate the shipping status immediately. We’re committed to resolving this and will work with the carrier to find the best outcome for you. Thank you again for your feedback. We appreciate the opportunity to make this right. - Slivor Team

Response from SlivorDec 22, 2025

Hello Luke, We’re sorry to hear about your experience and understand how frustrating delivery delays can be. We’re unable to locate your order based on this review alone. To look into this properly and assist you, please email us at [email protected] with your order number and the email used at checkout. Once we have those details, our team can review the shipment status and advise on the next steps. We take all feedback seriously and are happy to help resolve this. - Slivor Team