Craig R.
Incorrect Graphics and terrible customer service
I ordered a set of Fluo Orange 50/50 Wheel graphics. I specified the motorcycle year, make and model as well as the fact that it has a 16.5" front Alpina Factory Spoked wheel and a 17" Rear wheel. After a delay in customs and an additional $23 duties charge they arrived finally. I installed the rear wheel graphic and it turned out great using a Youtube video I found, as they did not supply an installation video even after asking. When I lined up the front decal I realized the spokes did not line up. I assume they made the decal for a 17" wheel which would make the spoke alignment incorrect. After nearly 3 weeks of emails an IG messages they have still not resolved my issue by sending me the correct graphics or giving me a refund. They just keep telling me they will look into it with their design team. As I would have to re-order both decals to be sure that they match I asked for either the correct matching front decal to be shipped with duties pre-paid, or a full refund. I have received extremely poor customer service after spending over $100 US Dollars for a set of wheel graphics. I will not order from this company ever again and do not recommend ordering from them.
