Patrick
I have had two SleepPhones
I have had two SleepPhones. The first had a cord. At some point the cord shorted out and the unit became inoperative. While it was within a year, I could not locate the receipt so I could not claim the warranty. So I bought a set with Bluetooth technology. The Blue tooth works fine, but the process of recharging the Bluetooth unit is cumbersome. You cant do it in a darkend room if necessary. Should be a more convenient setup, but right now it is what it is. Also, I have found that the charge on the Bluetooth unit does not last through the whole night. Sound quality is fine and th unit syncs easilty.
Response from SleepPhones®Nov 5, 2018
Dear Patrick, Our sincerest apologies for the difficulty you have experienced with the wireless product! Many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, you will only receive closer to 5-6 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We have also found that certain apps cause the Bluetooth® module to have a shorter battery life. Apps such as Spotify or YouTube stream music, which will drain the battery faster than an app which downloads the music / tones directly to your device. Through our testing we have found the White Noise app (http://www.tmsoft.com/white-noise) does not cause a shorter battery life. We have also found listening to music preloaded on your device will give you the 10 hour battery life. If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!