SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Dec 6, 2017

Dear Diana, Our sincerest apologies for the difficulty you have experienced! We state on our website that Domestic Standard delivery can take about 3 to 7 business days (https://www.sleepphones.com/customer-support/shipping). However we see that your package took a little longer and we greatly apologize about the time USPS took to deliver the package. We would be more than happy to refund your shipping charges. Once refunded, you will receive an email notification regarding the refund. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®Nov 1, 2017

Dear MAB, Our sincerest apologies for the difficulty you have experienced with the wireless product! Many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, you will only receive closer to 7-8 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We have also found that certain apps cause the Bluetooth® module to have a shorter battery life. Through our testing we have found the White Noise app (http://www.tmsoft.com/white-noise) does not cause a shorter battery life. We have also found listening to music preloaded on your device will give you the 10-13 hour battery life. The module is designed to be worn at the back of the headband, but can be moved towards one side or the other if you find that to be more comfortable. Many of our customers will move it to the side or front of the headband if they are back sleepers. This should alleviate the issue you experienced. Please let us know if the troubleshooting tips alleviated the issue by contacting us directly at [email protected] or 1-877-838-4790 (Monday through Friday, 8am to 5pm, EST)!

Response from SleepPhones®Oct 4, 2017

Dear NinjN, Our sincerest apologies that you are not satisfied with your purchase! Having a snug fit headband will eliminate the headband from slipping and the speakers from moving around within the band after you position them. All of our products come in the following three sizes: Extra Small, One Size Fits Most and Extra Large. You can find copy of our sizing chart on our site at: http://www.sleepphones.com/customer-support/sizing We would be happy to exchange it for a different size / type of fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Oct 2, 2017

Dear Charlie, Our sincerest apologies for the difficulty you have experienced with your SleepPhones®! We would be happy to exchange your headband for a different fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing We would suggest the RunPhones® fabric as it is a lighter weight material that stays on better than the Breeze material in my personal opinion. If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Sep 25, 2017

Dear Rothert, Our sincerest apologies that you are not satisfied with your purchase! Many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, either on your phone or on the Bluetooth® module, you will only receive closer to 7-8 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We have also found that certain apps cause the Bluetooth® module to have a shorter battery life. Through our testing we have found the White Noise app (http://www.tmsoft.com/white-noise) does not cause a shorter battery life. We have also found listening to music preloaded on your device will give you the 10-13 hour battery life. Having the correct size will alleviate the soreness you are experiencing. You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing We would be happy to exchange the headband for a different size or type of fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Feel free to contact our customer service team for assistance via email any time at: [email protected] or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Sep 21, 2017

Dear Jim, Our sincerest apologies for the difficulty you have experienced! We love our customers and want everyone to have a positive experience while using our products! We would be more than happy to ship you out a new Bluetooth® module and charging cord. Once shipped, you will receive an email from ShippingEasy.com with tracking information for your reference. Feel free to contact our customer service team for assistance via email any time at: [email protected] or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Sep 20, 2017

Dear Bernard, Our sincerest apologies that you are not satisfied with your SleepPhones® purchase! Having the correct size / type of fabric should alleviate the issue you are experiencing. The product comes in three different sizes. You can find find a copy of our sizing chart along with a quick measurement video on our site at: http://www.sleepphones.com/customer-support/sizing Here is a video explaining our different headband fabrics: https://www.youtube.com/watch?v=5QY143sRs3k We offer a one year warranty and satisfaction guarantee on all our products and would be more than happy to replace the headband. We love our customers an want everyone to have a positive experience while using our products! Please allow us to assist you with an exchange so you can fully enjoy the SleepPhones® Effortless product and sleep comfortably! You can find our warranty information on our site at: sleepphones.com/warranty Feel free to contact our customer service team for assistance via email any time at: [email protected] or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!