SleepPhones® Reviews | Read Customer Reviews of sleepphones.com

SleepPhones® Reviews | Read Customer Reviews of sleepphones.com

SleepPhones® reviews

Showing 83 reviews with 1 star · Clear filters

Anthony G.
Dec 29, 2017
Did not arrive on time
Did not arrive on time. Delivery refused and refund requested.
Response from SleepPhones®Jan 4, 2018
Dear Anthony, Our sincerest apologies for the difficulty you experienced! International Standard Shipping takes about 1 to 6 weeks to arrive. You may view more information regarding shipping on our website here: https://www.sleepphones.com/customer-support/shipping Once we receive your shipment back we will process the refund. Once processed, you will receive an email regarding the refund for your reference. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
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A disappointed C.
Dec 14, 2017
Microphone was horrible
I got these because they looked nice and had a microphone. The microphone was horrible. Terrible sound quality using it. Returned them after the first night.
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Gerald P.
Dec 9, 2017
Spam, Spam, Spam
Bought sleep Phone as a gift, so I cannot review it yet, but I am now barraged with daily emails about who knows what.
Response from SleepPhones®Dec 11, 2017
Dear Gerald, Thank you for your recent purchase! We would be more than happy to remove you from our mailing list! We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!
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Candice M.
Dec 8, 2017
if i ever received my purchase it would …
if i ever received my purchase it would be a good start
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Aelhsa K.
Nov 20, 2017
Product does NOT work on galaxy S8
Product does NOT work on galaxy S8, even with an adapter. I want my money back.
Response from SleepPhones®Nov 21, 2017
Dear Ashlea, Our sincerest apologies for the difficulty you experienced! We have shipped you out new speakers. You should have received an email from ShippingEasy.com with tracking information for your reference. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
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Kathryn E.
Oct 24, 2017
Not worth the money!
They are not that comfortable - you can feel the ear pieces if you are a side sleeper. Plus, the earpieces move around, so if you wake part way through the night hoping to tune back into what put you to sleep to begin with, you'll have to wake enough to push the earpieces back in place. Good in concept, bad in execution.
Response from SleepPhones®Oct 25, 2017
Dear Kathryn, Our sincerest apologies for the difficulty you've experienced with the product! Having the correct size will alleviate the issue you are experiencing. The product comes in three different sizes. You can find find a copy of our sizing chart along with a quick measurement video on our site at: http://www.sleepphones.com/customer-support/sizing We love our customers an want everyone to have a positive experience while using our products! Please allow us to assist you with an exchange so you can fully enjoy the SleepPhones® Classic product and sleep comfortably! You can find our warranty information on our site at: sleepphones.com/warranty Feel free to contact our customer service team for assistance via email any time at: [email protected]
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Ronnie A.
Oct 14, 2017
So pricey and product keeps failing
So pricey and product keeps failing. We've had 2 sleephones over the last couple years and both have broken just outside of warranty. We bought the speakers since the sound wasn't working... but it's still not working. now i have to spend even more to get a new module. Really disappointed.
Response from SleepPhones®Oct 16, 2017
Dear Ronnie, Our sincerest apologies for the difficulty you experienced with your SleepPhones®! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. OurProduct Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know that we do offer a one year warranty on all our products. Any warranty claim also restarts your one year warranty period. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
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sleepybeepy
Oct 10, 2017
The left side stopped working the …
The left side stopped working the second time I used them. I will try to fix or seek a refund.
Response from SleepPhones®Oct 10, 2017
Dear Russell, Our sincerest apologies for the difficulty you have experienced! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you. First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together. Second, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly. Please let us know if the troubleshooting tips alleviated the issue by contacting us directly at [email protected] or 1-877-838-4790 (Monday through Friday, 8am to 5pm, EST)!
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