SleepPhones® are soft comfortable headphones in a patented headband design, with an emphasis on using environmentally-friendly materials and manufacturing processes. We strive to use local resources, stay technologically-savvy, and be socially responsible as we create a world of happy, healthy people.
SleepPhones® (sleepphones.com) has 1,691 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
sleepphones.com
Website
sleepphones.com
Category
Pharmacy & Medicine
Location
Erie, Pennsylvania
Listed on Five Star Index
2026
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The company replied to 19% of reviews.
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Most recent review: July 2026.
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Update- I called the company and they called back. They told me I could send it back under the 1year guarantee. He even walked me thru the form. Great service!
Original post- I liked my basic SleepPhone and so when it did not survive being accidentally washed, I ordered a new replacement module.
I rather then a replacement I got a bluethooth module instead. Only to discover it when I took it on travel it lacked the basic programs of the orignal. It has to link to your phone to work.
It ran down my phone and lacked the basic sounds selection. So now I get to buy yet another unit to get the basic functionality. Disappointed.
Response from SleepPhones®May 2, 2018
Dear Valerie,
Our sincerest apologies for the difficulty you experienced! We would be more than happy to exchange the Bluetooth® module for the preloaded SleepPhones® Simple module.
Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!
RS
Ryan S.
I'm really disappointed in this…
I'm really disappointed in this product. I wear headphones to sleep every night and was looking for something that didn't have to go inside my ear. While these meet that criteria, they are a pain to deal with all the way through. Not only is it extremely challenging to keep the headphone pieces where your ears are, but it's also challenging to know which ear is which to get them on correctly. It's challenging to turn the volume up and down. It's challenging to tell if the unit is on or off. It's challenging to get them on the charger properly. Ultimately, these should cost about half what I paid for them and I use my $50 pair of lg headphones instead of these most nights.
Edit: This is not a sizing issue. The speakers move freely in the band and aren't easy to move around manually when it's on. When you take the band off to charge, they move around randomly in the loose band and get out of sync with where your ears are. Sometimes they're two inches apart. There's nothing to fix them in place so you inevitably have to fix them the next night. If I come to bed later than my wife, I have no light to mess with them and use my old headphones to save the ten minutes of hassle.
Response from SleepPhones®May 1, 2018
Dear Ryan,
Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different size headband. A proper fitting headband will keep the speakers snugly in place without causing pain. Please know that the SleepPhones® headbands come in the following three sizes: Extra Small, One Size Fits Most, and Extra Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing
If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk
In regards to charging the SleepPhones® Effortless module, when placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base.
You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
LM
lawrence mc E.
l the processor was defective.
l the processor was returned because it did not function correctly. As yet it hasn't been returned.
Response from SleepPhones®Feb 28, 2018
Dear Lawrence,
Thank you for contacting us! We emailed you a pre-paid return label on February 22, but as of February 28 USPS.com still states that shipment has not been dropped off to them.
We look forward to receiving and processing your warranty claim as soon as possible! If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
JB
J. B.
Review of SleepPhones...
The Speakers inside the Headband shift and have to take the SleepPhones off and repositon the Speakers inside the Headband Sleve when they shift out of position to be able to hear once again.
The Overall Volume of the Speakers are very low and have to set the Volume on the Device at max Volume to Hear Anything.
The Flece Headband it's self however feels nice to wear and is very Comfortable and keeps you're Forehead Warm... But I bought this Product to Hear Music while laying down to Sleep and not to Warm my Forehead.
The Speakers inside the Headband are Very Comfortable to sleep with and are Hardly Noticeable and the braided cord is a very nice touch that offers Good Protection for the wire leading to the Speakers.
I however, expected the SleepPhones that I purchased to be made of a Higher Qualuty that Better Reflected the Price of them, sadly this is not the case.
I hope the Company will Revisit how this Product is Manufactured and make improvements.
Until the Product is made at a Higher Quality I think the Price is a bit too much for what you get.
Response from SleepPhones®Feb 26, 2018
Dear Jonathan,
Our sincerest apologies for the difficulty you've experienced with the product! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you.
First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together.
Second, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly.
Regarding the speaker position, here is a video that shows how to easily align the speakers over your ears: https://www.youtube.com/watch?v=jqTVbLvjDNk
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
DD
DD
Too much spam email. Purchase and shipping were OK
Purchase and shipping were OK, but I deducted stars for the MASSIVE amount of email they started sending after purchase. Much of the email appears to be directed to getting sales referrals.
Response from SleepPhones®Feb 23, 2018
Dear David,
Thank you for your purchase and review! We will remove you from our mailing list immediately!
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
NR
NR
It was quite a rollercoaster…
It was quite a rollercoaster experience. Not good if you're actually planning on sleeping. But if you're on a plane, perfect for when you're not moving much, and just need a tiny bit of noise cancellation. Constant need for adjustment, and any slight movement of your head will make your sleepPhones move. Had to Bobby pin mine on to my head. All in all, not something I'd waste my money on. I'd much rather have spent the extra to get a little better quality phones. Cord was absolutely no issue, and I love the sound tracks.
Response from SleepPhones®Feb 19, 2018
Dear Nadine,
Our sincerest apologies for the difficulty you experienced! Regarding the headband, having a snug fitting headband will eliminate the headband from slipping and the speakers from moving around within the band after you position them. We would be happy to exchange it for a different size / type of material! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty
You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
RB
Richard B.
Good concept poorly executed
The controls are fiddly and not visible
A separate external controller would be better
Sound quality is reasonable however
Response from SleepPhones®Feb 19, 2018
Dear Richard,
Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep.
You would be able to control the volume and play/pause/skip tracks either from the Bluetooth® module located inside the headband or from whatever device you have paired with the SleepPhones®. We would also suggest moving the Bluetooth® module to the front or side of the headband.
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
MR
Melanie R.
Ordered 3 weeks ago
Ordered 3 weeks ago. Still no sign of it arriving.
Response from SleepPhones®Feb 19, 2018
Dear Melanie,
Thank you for contacting us! International Standard mail can take about 1-6 weeks to arrive. The most recent tracking information we could find states that your package arrived in Australia today (February 19). You can track the package's status through the Australia Post website (https://auspost.com.au/mypost/track/#/search)
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
