SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Jul 16, 2018

Dear Joel, Thank you for contacting us! Unfortunately, purchasing just the headband without speakers will not eliminate any noise. As stated on our site (http://www.sleepphones.com/products/sleepphones/sleep-headband): This band does not include speakers and therefore offers no ambient sound reduction. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. Some customers use our products along with foam earplugs to further dampen outside noises. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 2, 2018

Dear Kristen, Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different size/fabric headband. A proper fitting headband will keep the speakers snugly in place without causing pain. We see that the headband you ordered is in the Breeze material, which can be a little slippery for some skin tones and hair types. We would also suggest trying the RunPhones® material. Our RunPhones® headbands are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. Many customers use them to sleep in instead of our Fleece or Breeze headbands because they are moisture wicking and the lightest of our three headband fabrics. Please know that the RunPhones® headbands come in the following three sizes: Small, Medium, and Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing Please note that the RunPhones® sizing is the lower of the two charts. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jun 27, 2018

Dear Jan, Thank you for contacting us! We see in our records that the order was placed for the soft gray fleece material. However if you change your mind about exchanging the headband, we would be happy to process an exchange for you! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Thank you!

Response from SleepPhones®May 24, 2018

Dear Patrick, Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different fabric headband. We would also suggest trying the RunPhones® material. Our RunPhones® headbands are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. Many customers use them to sleep in instead of our Fleece or Breeze headbands because they are moisture wicking and the lightest of our three headband fabrics. Please know that the RunPhones® headbands come in the following three sizes: Small, Medium, and Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing Please note that the RunPhones® sizing is the lower of the two charts. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®May 17, 2018

Dear Berry, Our sincerest apologies for the difficulty you experienced! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

Response from SleepPhones®May 14, 2018

Dear Fiona, Our sincerest apologies that you did not receive you order! We see in the tracking information below, that the package has not updated since it departed the USPS Regional Facility in Jamaica NY. Tracking Number: UA655482683US If you could please email us at: [email protected] we would be happy to reship the package. We look forward to hearing from you soon to quickly resolve this issue!

Response from SleepPhones®May 2, 2018

Dear Tara, Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different size/fabric headband. A proper fitting headband will keep the speakers snugly in place without causing pain. We would also suggest trying the RunPhones® material. Our RunPhones® headbands are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. They are made of 95% polyester and 5% spandex. Many customers use them to sleep in instead of our Fleece or Breeze headbands because they are moisture wicking and the lightest of our three headband fabrics. Please know that the RunPhones® headbands come in the following three sizes: Small, Medium, and Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing Please note that the RunPhones® sizing is the lower of the two charts. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!