SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Oct 9, 2018

Dear Suzanne, Our sincerest apologies for the difficulty you've experienced with the product! Many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, you will only receive closer to 7-8 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We do also suggest charging the product daily to ensure a full battery for each use. We are sorry the band you ordered does not fit you well! Having the correct size headband will alleviate the issue you are experiencing. We would be happy to exchange the headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Thank you and please let us know if we can be of any further assistance!

Response from SleepPhones®Sep 17, 2018

Dear Cindy, Our sincerest apologies for the difficulty you've experienced with the product! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you. First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakersthat are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together. Second, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly. If the suggestion above does not resolve the speaker issue, please please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Sep 11, 2018

Dear Keitha, Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know we offer a one year limited warranty on all of our products and would be more than happy to replace the speakers for you. If you could please fill out the warranty form found on our site and send it in with the speakers and receipt from whatever retailer you used for the purchase, we will send you new speakers to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. Regarding the battery life of the SleepPhones® Wireless, many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, you will only receive closer to 5-6 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We have also found that certain apps cause the Bluetooth® module to have a shorter battery life. Apps such as Spotify or YouTube stream music, which will drain the battery faster than an app which downloads the music / tones directly to your device. Listening to music preloaded on your device will give you the 10 hour battery life. If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 27, 2018

Dear Graeme, Our sincerest apologies for the difficulty you experienced! When placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You might need to move the module a bit within the headband as the fabric / hook and loop opening might be interfering with the magnets. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 20, 2018

Dear Kolten, Our sincerest apologies for the difficulty you've experienced with the product! Having the correct size headband will alleviate the issue you are experiencing. We would be happy to exchange the headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Concerning the module, we would suggest moving the Bluetooth® module to the front or side of the head. If moving it to the side, please place it on the opposite side as you sleep on. Many of our customers do move the Bluetooth® module to the front of their heads as this is more comfortable. If we can be of any further assistance please let us know!

Response from SleepPhones®Jul 31, 2018

Hello! Our sincerest apologies for the difficulty you experienced! We are sorry the band you ordered does not fit you well! We would be happy to exchange it for a different size! If you could please fill out the warranty form found on our site and send it in with your headband and copy of receipt, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Regarding charging, We have a few troubleshooting tips we can try to get this charging properly. When charging please make sure that the Bluetooth® module is turned off. When placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You might need to move the module a bit within the headband as the fabric / hook and loop opening might be interfering with the magnets. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 26, 2018

Dear Greg, Our sincerest apologies that you are not satisfied with your SleepPhones®! When you tried the product, were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. If this does not alleviate the issue, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jun 5, 2018

Dear Adam, We are sorry the band you ordered does not fit your wife well! Having the correct size headband will alleviate the issue she is experiencing. We would be happy to exchange the headband for a different size! If you could please fill out the warranty form found on our site and send it in with her headband, we will send you a new headband to insert the speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Thank you and please let us know if we can be of any further assistance!