morgan
First of all the design is poor
First of all the design is poor, the speakers move around and if they’re not right over your ear they’re useless. Second, the speakers are large and hard and caused my ears to ache during the night, and third the battery stopped holding a charge after about 3 nights and half way through the night would shut off even though i had charged them before. In theory they’re a great idea but the execution could use some help
Response from SleepPhones®Dec 17, 2018
Dear Morgan, Our sincerest apologies for that you are not satisfied with your purchase! Regarding the headband, having a proper fitting headband will keep the speakers in place without being too tight and causing pain. We would be more than happy to exchange the headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Concerning the battery, many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, you will only receive closer to 5-6 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We have also found that certain apps cause the Bluetooth® module to have a shorter battery life. Apps such as Spotify or YouTube stream music, which will drain the battery faster than an app which downloads the music / tones directly to your device. Through our testing we have found the White Noise app (http://www.tmsoft.com/white-noise) does not cause a shorter battery life. We have also found listening to music preloaded on your device will give you the 10 hour battery life. We also suggest charging the product daily to ensure a fully battery for each use. The product takes 3 hours to fully charge. When charging, please make sure the Bluetooth® module is turned off. When you plug the Bluetooth® module in to charge you will notice a red light come on to indicate it needs charged. After 3 hours it will be fully charged and the red light will turn off to indicate the fully battery. We love our customers and want everyone to have a positive experience while using our products! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!