SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Mar 15, 2019

Dear Tarik, Our sincerest apologies for the difficulty you've experienced with the product! We would like to provide you with clear pairing instructions, as there have been a few technological advancements made to this new model. When you plug the module in to charge, you will notice a red light. When the module is fully charged, there will be no light at all. The battery life on the Bluetooth® module is up to 10 hours and only requires 3 hours of charging to enable a full battery. To power on the module, hold down the middle square button until you hear an ascending 3 ring tone followed by a series of double beeps. The beeps will last for only 10 seconds, but the device will remain in pairing mode until it is paired. When the module is in pairing mode, you will notice a fast blinking red light. Next, go into the Bluetooth® settings on your device and turn on Bluetooth®. If you are pairing the product to an Android® device, please be sure to check the box to search for nearby devices and then press scan. You will then see AcousticSheep® appear, simply click on it to establish the connection. When the SleepPhones® or RunPhones® Wireless is paired with the device of your choice, you will notice that the fast blinking red light then changes to a much slower blink (to indicate that it's paired or connected). To power off the module, hold the middle square button for 5 seconds until you hear a descending 3 ring tone. In regards to the material of headband, we would suggest the Breeze material headband. Our Breeze headbands are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. They are made of 95% polyester and 5% spandex. Many customers use them to sleep in instead of our Fleece headbands because they are moisture wicking and the lighter weight than the Fleece material. Please know that we do have a limited one year warranty and 30 day return for refund policy on all of our products. More information regarding our warranty can be found on our website here: https://www.sleepphones.com/customer-support/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you.

Response from SleepPhones®Mar 12, 2019

Dear Gary, Our sincerest apologies that you are not satisfied with the product. The SleepPhones® are meant to be worn like a headband, but certainly can be lowered over the eyes and used as an eye mask as well. Many of our customers actually do this to block out light, especially if sleeping during the day or with a partner who watches television at night. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you.

Response from SleepPhones®Mar 4, 2019

Dear Tim, Our sincerest apologies for the difficulty you experienced! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Feb 4, 2019

Dear SG, Our sincerest apologies you are not satisfied with your purchase! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

Response from SleepPhones®Jan 29, 2019

Dear Matthew, Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. We are more than happy to provide you with troubleshooting tips to perform. First, please "forget the device" and remove all AcousticSheep® listings on your device and turn off the Bluetooth® setting. Next, power on the Bluetooth® module by holding the middle square button down for 5 seconds. Once the module is on then hold the top and bottom arrow buttons in at the same time for 10 seconds or until you hear two long beeps (this will reset the module). Next, power off the module by holding the middle square button down for 5 seconds. Now you are ready to restart the paring process! Power on the Bluetooth® module by holding down the middle square button until you hear an ascending 3 ring tone followed by a series of double beeps (the beeps are an indication that the module is in pairing mode). The beeps will last for only 10 seconds, but the device will remain in pairing mode until it is paired. When the module is in pairing mode, you will notice a fast blinking red light. Next, go into the Bluetooth® settings on your device and turn on Bluetooth®. If you are pairing the product to an Android® device, please be sure to check the box to search for nearby devices and then press scan. You will then see AcousticSheep® appear, simply click on it to establish the connection. When the SleepPhones® Wireless is paired with the device of your choice, you will notice that the fast blinking red light then changes to a much slower blink (to indicate that it's paired or connected). When pairing to additional devices or a second device it's crucial to hold the middle, square power button down until you hear the ascending 3 ring tone followed by the continuous beeping. You may need to temporarily disable Bluetooth® on first device you paired to, since the SleepPhones® or RunPhones® Wireless is designed to pair with the last device it was paired to. Please know we offer a limited one year warranty on our products and would be more than happy to replace any components within a year of purchase! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

Response from SleepPhones®Jan 2, 2019

Dear Linda, We are sorry you are not satisfied with your purchase! We would be more than happy to exchange the headbands for a different size, if you'd like. Having the correct size headband might alleviate the issue you are experiencing. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Dec 17, 2018

Dear Donald, Our sincerest apologies for the difficulty you experienced! Please note we shipped your warranty replacement out on December 15. We should have emailed you tracking information regarding the shipment. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!