SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Sep 4, 2019

Dear Chris, Our sincerest apologies for the difficulty you experienced! Please note we have a video while will show you how to easily adjust the speakers within the headband. You would be able to view that video here: https://youtu.be/FxQ5JVJOSrs?t=38 If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, option 0, Monday through Friday, 8am - 5pm, ET) and we would be more than happy to assist you!

Response from SleepPhones®Aug 6, 2019

Dear Tacey, Our sincerest apologies for the difficulty you've experienced with the product! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. We would be happy to exchange the headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Regarding the placement of the module, we would suggest moving it to the front or side of the head. If moving it to the side, please place it on the opposite side that you sleep on. Many of our customers do move the module to the front of their heads as it is more comfortable for them. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 23, 2019

Dear August, Our sincerest apologies for the difficulty you've experienced with the product! To better assist you, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you! We look forward to hearing from you soon to quickly resolve this issue!

Response from SleepPhones®Jul 23, 2019

Dear Clint, Our sincerest apologies you are not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise reducing rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. We would also suggest ensuring the speakers are aligned over your ears as this will provide the best sound quality. Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 8, 2019

Dear Velasquez, We here at AcousticSheep are incredibly sorry for the multitude of problems induced by our music! The former musicians have been sacked (https://www.youtube.com/watch?v=79TVMn_d_Pk), and the new ones have been directed to compose a new song free of the ravages induced by dihydrogen monoxide (https://www.dhmo.org/facts.html), childhood triggers, and other bodily malfunctions. As soon as our new jesters - I mean musicians - Ted and Bill create their masterpiece, we will notify you. In the meantime, please do not watch this video (https://www.youtube.com/watch?v=vnciwwsvNcc).

Response from SleepPhones®Jun 10, 2019

Hello! Our sincerest apologies for the difficulty you experienced in such a short time! Regarding the speakers, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!