SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Sep 4, 2019

Dear Khalifa, Out sincerest apologies for the difficulty you experienced! The module is normally worn at the back of the headband, but we would suggest moving the Bluetooth® module to the front or side of the head. If moving it to the side, please place it on the opposite side as you sleep on. Many of our customers do move the module as this will help with clarity and quality of the Bluetooth® signal, help prevent the buttons from getting pressed accidentally, and be more comfortable to use while sleeping. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Sep 3, 2019

Dear Fran, Thank you for your review! Regarding if someone close to you can hear the sounds, that would really depend on how loud you listen to the SleepPhones® as well as how sensitive their ears are. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 27, 2019

Dear Chandler, Our sincerest apologies for the difficulty you experienced! For assistance on how to easily adjust the speakers, please take a look at this video - https://youtu.be/jqTVbLvjDNk?t=33 If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 26, 2019

Dear Thomas, Our sincerest apologies you are not satisfied with your purchase! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 15, 2019

Dear Julie, Our sincerest apologies you are not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise reducing rather than noise canceling. Our products are not cancelling because we feel that being able to hear a fire alarm or a child monitor in the middle of the night is important. Regarding the headband, having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 14, 2019

Dear DG, We are sorry the band you ordered does not fit you well! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 6, 2019

Dear Joseph, Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. We suggest not wrapping the cord tightly around the headband while not using the SleepPhones® products. Maybe drape your cord over something or hang it up (it's best to leave it lightly coiled too). We have a great page on our site that shows a demonstration video on how to remove and reinsert the speakers. This page also will give you a few tips to prolong the life of your product! Visit our site at: http://www.sleepphones.com/Care-Instructions Regarding the Bluetooth® emissions, we are happy to provide you with information regarding the EMF ratings (http://www.sleepphones.com/blog/health-and-safety & http://www.sleepphones.com/brain-cancer-radiation-radiofrequency-EMF-electromagnetic-fields-bluetooth) for the SleepPhones® Wireless product! We understand your concern about electromagnetic radiation around the head. There has been a lot of press on the topic, based on research done in the US and internationally over many years. Since our CEO is a family doctor, she makes sure that everything we make is safe. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 31, 2019

Dear Nic, Our sincerest apologies you are not satisfied with your purchase! We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours and could be irritating to a partner. Please note we have a satisfaction guarantee on all of our products! If you find that it is in fact bothersome to your partner or not a good fit for your needs we can simply refund you the cost of the product excluding shipping fees. For more warranty information, please visit our website at: http://www.sleepphones.com/warranty Please also note we offer a $29.95 USD corded version of our product - the SleepPhones® Classic. We love our customers and want them to have a positive experience with our company! If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!