SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Jan 4, 2018

Dear Lauren, Our sincerest apologies for the difficulty you experienced! We love our customers and want everyone to have a positive experience while using our products! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

Response from SleepPhones®Jan 4, 2018

Dear Michael, Our sincerest apologies for the difficulty you experienced with your SleepPhones®! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know that we do offer a one year warranty on all our products. Any warranty claim also restarts your one year warranty period. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®Jan 4, 2018

Dear Morlock, Our sincerest apologies for the difficulty you experienced! You would be able to control playback of sounds through the SleepPhones® or through the device it's connected to. Normally the module is placed at the back of the head, however some of our customers do move the module to the front or side of the headband. Regarding the speakers, you do want a snug fit for the headband to prevent the speakers from moving around once placed on your head. If you do have the correct size headband the speakers then should stay in the same spot once adjusted. All of our products come in the following three sizes: Extra Small, One Size Fits Most and Extra Large. You can find copy of our sizing chart on our site at: http://www.sleepphones.com/customer-support/sizing We would be happy to exchange it for a different size / type of fabric! We would suggest exchanging your current Fleece headband for a RunPhones® headband. The RunPhones® fabric is lightweight and moisture wicking. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jan 4, 2018

Dear F., Our sincerest apologies for the difficulty you experienced with your SleepPhones®! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know that we do offer a one year warranty on all our products. Any warranty claim also restarts your one year warranty period. Regarding charging the SleepPhones® Effortless, we have a few troubleshooting tips we can try to get this charging properly. When charging please make sure that the Bluetooth® module is turned off. When placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®Dec 22, 2017

Dear Theresa, Our sincerest apologies for the difficulty you encountered with the SleepPhones® Wireless product! We are more than happy to provide you with troubleshooting tips to perform. First, please "Forget the Device" and remove all AcousticSheep® listings on your device and turn off the Bluetooth® setting. Next, power on the Bluetooth® module by holding the middle square button down for 5 seconds. Once the module is on then hold the top and bottom arrow buttons in at the same time for 10 seconds or until you hear two long beeps (this will reset the module). Next, power off the module by holding the middle square button down for 5 seconds. Now you are ready to restart the paring process! Power on the Bluetooth® module by holding down the middle square button until you hear an ascending 3 ring tone followed by a series of double beeps (the beeps are an indication that the module is in pairing mode). The beeps will last for only 10 seconds, but the device will remain in pairing mode until it is paired. When the module is in pairing mode, you will notice a fast blinking red light. Next, go into the Bluetooth® settings on your device and turn on Bluetooth®. If you are pairing the product to an Android® device, please be sure to check the box to search for nearby devices and then press scan. You will then see AcousticSheep® appear, simply click on it to establish the connection. When the SleepPhones® Wireless is paired with the device of your choice, you will notice that the fast blinking red light then changes to a much slower blink (to indicate that it's paired or connected). When pairing to additional devices or a second device it's crucial to hold the middle, square power button down until you hear the ascending 3 ring tone followed by the continuous beeping. You may need to temporarily disable Bluetooth® on first device you paired to, since the SleepPhones® or RunPhones® Wireless is designed to pair with the last device it was paired to. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®Dec 20, 2017

Dear Emily, Our sincerest apologies that you are not satisfied with your SleepPhones® headband! We would suggest exchanging your current Breeze headband for a RunPhones® headband. The RunPhones® fabric is lightweight and moisture wicking and stays on the best in my personal opinion. The Breeze material can be a little slippery for some skin tones and hair types. We would be happy to exchange the Breeze headband for a different material! If you could please fill out the warranty form found on our site and send it in with your headband and copy of your receipt (in lieu of receipt, please indicate order number SP19332), we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Please know that the sizing for the RunPhones® headbands differs from that of the SleepPhones® headbands. We would suggest exchanging for a Small RunPhones® headband. You can view the RunPhones® headbands on our website, here: https://www.sleepphones.com/product/1170 If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®Dec 20, 2017

Hello! Our sincerest apologies that you were not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Dec 20, 2017

Dear Chanel, Our sincerest apologies that you are not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. Regarding the speakers, you do want a snug fit for the headband to prevent the speakers from moving around once placed on your head. If you do have the correct size headband the speakers then should stay in the same spot once adjusted. All of our products come in the following three sizes: Extra Small, One Size Fits Most and Extra Large. You can find copy of our sizing chart on our site at: http://www.sleepphones.com/customer-support/sizing We would be happy to exchange it for a different size / type of fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!