SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Apr 4, 2018

Dear Joanne, Our sincerest apologies for the difficulty you experienced with the speakers! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers, but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know we have a limited one year warranty on all of our products and would be more than happy to replace the speakers for you. Here is the link to the warranty page: http://www.sleepphones.com/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 3, 2018

Dear Royie, Our sincerest apologies that you are not satisfied with your purchase! Having a snug fitting headband will eliminate the headband from slipping and the speakers and module from moving around within the band after you position them. We would be happy to exchange it for a different size / type of material! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Regarding the headbands, the Breeze material can be a little slippery for some skin tones and hair types. The Fleece or RunPhones®, our moisture-wicking material, would be the best in our opinion. You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Please note that the RunPhones® is the lower of the two charts. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Mar 28, 2018

Dear Vimal, Our sincerest apologies for the difficulty you experienced with the speakers! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know that our products come with a one year warranty. You can find more information regarding our one year warranty directly on our site at: https://www.sleepphones.com/customer-support/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Mar 26, 2018

Dear Debi, Thank you for your recent purchase! In regards to the module, many of our customers move it to the side or front of the headband as this will allow for easier access to the buttons. You can also control the volume from the device that is paired with the SleepPhones®. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Mar 21, 2018

Dear Marcy, Our sincerest apologies that the headband does not fit you well! Having a snug fitting headband will eliminate the headband from slipping and the speakers and module from moving around within the band after you position them. We would be happy to exchange it for a different size / type of material! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Mar 21, 2018

Dear R., We are sorry the band you ordered does not fit you well! We would be happy to exchange it for a different size! If you could please fill out the warranty form found on our site and send it in with your headband and receipt (in lieu of receipt, please indicate order SP24453), we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Regarding the sizing, the Extra Small measurements are 20" - 21 3/8" and the One Size Fits Most measurements are 21 1/2" to 23 3/8". You can view our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Regarding the placement of the speakers, having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use. The speakers are removable, so they can be moved within the headband. When we send them out we try to match them up to the position of most people's ears, but we cannot predict where the exact placement is for everyone. You can simply shift the speakers around to the correct position either while the headband is on or off (we find that it's easiest to do while the headband is on, which enables us to place the speakers directly over our ears). You can view a video showing how to adjust the speakers here: https://youtu.be/jqTVbLvjDNk?t=34s If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Mar 5, 2018

Dear Christine, Our sincerest apologies for the difficulty you experienced! We would be happy to exchange the headband for a different size / type of material! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!