SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®May 7, 2018

Dear Cammie, We are sorry the band you ordered does not fit you well! We would be happy to exchange it for a different size / type of material! Regarding the headbands, the Breeze material can be a little slippery for some skin tones and hair types. The Fleece or RunPhones®, our moisture-wicking material, would be the best in our opinion. If you could please fill out the warranty form found on our site and send it in with your headband and receipt of purchase (in lieu of receipt, please indicate order SP26100), we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Regarding battery life, many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, you will only receive closer to 6-8 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We have also found that certain apps cause the Bluetooth® module to have a shorter battery life. Through our testing we have found the White Noise app (http://www.tmsoft.com/white-noise) does not cause a shorter battery life. We have also found listening to music preloaded on your device will give you the 10 hour battery life. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®May 1, 2018

Dear Robert, Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different size/fabric headband. A proper fitting headband will keep the speakers snugly in place without causing pain. We would also suggest trying the RunPhones® material. Our RunPhones® headbands are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. They are made of 95% polyester and 5% spandex. Many customers use them to sleep in instead of our Fleece or Breeze headbands because they are moisture wicking and the lightest of our three headband fabrics. Please know that the RunPhones® headbands come in the following three sizes: Small, Medium, and Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing Please note that the RunPhones® sizing is the lower of the two charts. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk In regards to charging the SleepPhones® Effortless module, when placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 24, 2018

Hello! Our sincerest apologies that you are not satisfied with the product! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. Some of our customers, like yourself, use foam ear plugs in conjunction with their SleepPhones®. If doing this, we highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. Having a snug fitting headband will prevent the headband from sliding and the speakers from moving out of place. We would be more than happy to exchange the One Size Fits Most headband for the XS Size headband to alleviate the issue you are experiencing. If you could please fill out the warranty form found on our site and send it in with the headband and copy of your receipt (in lieu of receipt, please indicate order SP25935), we will send you a new headband for you to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty In regards to the position of the module, many of our customers move it to the side or front of the headband for more comfort. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 23, 2018

Dear Michael, Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different size/fabric headband. A proper fitting headband will keep the speakers snugly in place without causing pain. We would also suggest trying the RunPhones® material. Our RunPhones® headbands are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. They are made of 95% polyester and 5% spandex. Many customers use them to sleep in instead of our Fleece or Breeze headbands because they are moisture wicking and the lightest of our three headband fabrics. Please know that the RunPhones® headbands come in the following three sizes: Small, Medium, and Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing Please note that the RunPhones® sizing is the lower of the two charts. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 17, 2018

Dear Finley, Thank you for contacting us! We love our customers and strongly value their opinions! Thank you so much for your feedback! Should any issues arise, please know we have a one year limited warranty on our products. You can find our warranty information on our website here: https://www.sleepphones.com/customer-support/warranty If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 12, 2018

Dear TC, Our sincerest apologies for the difficulty you experienced! We would be happy to exchange the headband for a different size / type of material! In regards to the headband, we would suggest our RunPhones® headbands, which are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. They are made of 95% polyester and 5% spandex. Many customers use them to sleep in instead of our SleepPhones® (Fleece or Breeze) headbands because they are moisture wicking and the lightest of our three headband fabrics. They also run a bit bigger than the SleepPhones® headbands. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing Please note that the RunPhones® sizing is the lower of the two charts. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 5, 2018

Dear Felicity, Our sincerest apologies that you are not satisfied with your purchase! Having a snug fitting headband will eliminate the headband from slipping and the speakers and module from moving around within the band after you position them. We would be happy to exchange it for a different size / type of material! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Regarding the headbands, the Breeze material can be a little slippery for some skin tones and hair types. The Fleece or RunPhones®, our moisture-wicking material, would be the best in our opinion. You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Please note that the RunPhones® is the lower of the two charts. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Apr 5, 2018

Dear Belkis, Our sincerest apologies that you are not satisfied with the product! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. Some of our customers, like yourself, use foam ear plugs in conjunction with their SleepPhones®. If doing this, we highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!