SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Aug 1, 2018

Dear Chris, Our sincerest apologies for the difficulty you experienced! We do suggest washing the headband frequently. This is important to do from time to time to prevent the headband from stretching and will also help to eliminate oils that may build up and weaken the polyester fibers. All you have to do is simply remove the speakers through the Velcro opening located in the back of the headband before washing. Machine wash warm. Tumble dry medium. Do not iron, bleach, or dry clean. Avoid fabric softener which reduces wicking. Insert the speakers and module when the band is dry. Please also know that we offer additional headbands for $19.95. You would be able to purchase one directly from our website here: https://www.sleepphones.com/products/sleepphones/sleep-headband We appreciate your customer loyalty and would like to offer you a 10% off coupon code to use toward any SleepPhones® or RunPhones® purchase! The coupon code is: REPEATCUSTOMER If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 31, 2018

Dear Emily, Our sincerest apologies that you are not satisfied with your purchase! We would suggest moving the Bluetooth® module to the front or side of the head. Some of our customers do move the module to the front or side of the headband for more comfort. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 16, 2018

Dear Cynthia, Our sincerest apologies for the difficulty you experienced! If you have not already made alterations to your headband, we would be more than happy to ship you a prepaid label to send that headband back for a size exchange. Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

Response from SleepPhones®Jul 16, 2018

Dear Mark, Thank you for contacting us! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Regarding the headband, having a proper fitting headband will keep the speakers in place without being too tight and causing pain. We would be more than happy to exchange the headband for a larger size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Concerning charging your SleepPhones® Effortless™, when placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You might need to move the module a bit within the headband as the fabric / hook and loop opening might be interfering with the magnets. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jul 2, 2018

Dear Nathan, Thank you for contacting us! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know we do have a one year limited warranty on our products and would be more to assist with any issues within that on year. You can find more information on our warranty on our website here: https://www.sleepphones.com/customer-support/warranty Please know with International Standard shipping, your order can take about 1-6 weeks to arrive. For more information about shipping, please visit the shipping page on our website here: https://www.sleepphones.com/customer-support/shipping If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jun 22, 2018

Dear Jim, Our sincerest apologies that you are not satisfied with your purchase! Please know the speakers are removable, so they can be moved within the headband. You can simply shift the speakers around to the correct position either while the headband is on or off (we find that it's easiest to do while the headband is on, which enables us to place the speakers directly over our ears). You can view a video showing how to adjust the speakers here: https://youtu.be/FxQ5JVJOSrs?t=23s In regards to charging the SleepPhones® Effortless module, when placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Jun 20, 2018

Dear Omayra, Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know we have a limited one year warranty on all of our products and would be more than happy to replace any components for you at any time within one year of purchase. If you could please fill out the warranty form found on our site and send it in with the components and receipt from whatever retailer you used for the purchase, we will send you new components to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. . If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!