SleepPhones® are soft comfortable headphones in a patented headband design, with an emphasis on using environmentally-friendly materials and manufacturing processes. We strive to use local resources, stay technologically-savvy, and be socially responsible as we create a world of happy, healthy people.
SleepPhones® (sleepphones.com) has 1,691 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
sleepphones.com
Website
sleepphones.com
Category
Pharmacy & Medicine
Location
Erie, Pennsylvania
Listed on Five Star Index
2026
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The company replied to 19% of reviews.
Latest
Most recent review: July 2026.
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I purchased new speakers for my sleep phone head band and realized that it's the actual plug in module that is not working. So I'm disappointed that there is no exchange or credit for defective module product.
Response from SleepPhones®Sep 18, 2017
Dear Amalia,
We would be happy to process a refund for the two speakers you purchased! If you could please fill out the warranty form found on our site and send it in with the speakers and receipt (in lieu of receipt indicate order #SP16832 on your warranty form), we will process the refund upon arrival! Once the refund is processed you will be notified via email with a transaction receipt. Here is the link to the warranty page: http://www.sleepphones.com/warranty
If you would like to purchase a replacement Bluetooth® module for $69.95, please contact our customer support team via phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We appreciate your customer loyalty and would like to offer you a 10% off coupon code to use toward any SleepPhones® or RunPhones® purchase! The coupon code is: REPEATCUSTOMER
NM
Neal M.
control on headband not very …
control on headband not very comfortable - I put the control on my forehead instead on the back of my head ( neck)_
Response from SleepPhones®Aug 22, 2017
Dear Neal,
Thank you for your input! We are continuously striving to improve our products and we will pass along your feedback to the appropriate department.
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
MA
Mary
Purchased these for ASMR, and was unfortunately disappointed
I purchased the runphones version of these--mostly because it came in black and I wanted to be able to wear these out on walks as well as use them for sleep. I would have otherwise gone with the fleece material if it weren't for the color options all being too loud for my taste.
I purchased these in an effort to enhance my ASMR experience, which is similar to the inventor's thought process; soothing sounds for sleep without having to deal with uncomfortable earbuds and cords. Unfortunately, these do not stay positioned over the ears. In order to get them over your ears in the first place, you have to wear the band VERY low, to the point where the best sound comes out when you wear it over your eyes. After the first use, I was immediately weary of the fact that over time, the band would definitely cause breakouts, with it constantly resting so low on my forehead. The earphones inside the band slip and slide with every movement and don't do a good job of staying in place unless you're sitting still, with your back perfectly straight, in order to not disturb the band placement. I think this maybe could be solved by designing a better band. One that is not entirely linear so that you do not have to move the entire band to get the phones over your ears, but rather more of an earmuff style where there is extra material over the ears so the earphones could be placed closer to the face and ears without disturbing the band--sort of like a b shape, if that makes sense.
Unless you manage to place them perfectly over your ears and dont move for a while, the sound is not as loud as I like, but is a little muffled and the people around you (if there are any) can definitely hear everything coming out of them. This honestly would not have mattered much for my purposes, if they had managed to stay in place.
The concept of the flat earphones is nice, and I think this was the best part of the product, as they really were comfortable enough to sleep on--a breakthrough for me since I like to sleep with my earbuds on, but typically will only wear one at a time since I sleep on my side and have one ear pressed on the pillow at all times.
What I would do, if I had the time and patience, is simply take the earphones out of the band and sew together a new one that has that b shape and doesn't slide down my face. I know some people have taken the initiative to do this with their product.
I've never paid $110 for earphones before, but the concept of these seemed worth it to me, simply because I utilize my earbuds mostly at night to fall asleep using ASMR or binaural beats or other sounds. I don't think the product is perfected yet. I ended up returning these because they frustrated me more than anything, and I'd ultimately rather use one corded earbud at a time than something that shifts with every move I make. If you're doing the same, and wearing one earbud at a time to fall asleep, I'd suggest you continue to do that until a better product comes around.
Response from SleepPhones®Aug 22, 2017
Dear Mary,
Our sincerest apologies that you were not satisfied with your purchase! We are continuously striving to improve our products and we will pass along your feedback to the appropriate department.
If you would like to try our product again in the future please know that all of our products come in three different sizes which are: extra small, one size fits most, and extra large. You can find a copy of our sizing chart along with a quick measurement video on our site at: http://www.sleepphones.com/customer-support/sizing
All of our speakers are adjustable so that you can move them directly over your ears. Also having the correct size will alleviate the issue of the speakers from moving around in the headband.
Please feel free to contact our customer service team with any further questions or concerns you may have anytime via email at: [email protected]
MT
mark T.
Not worth the price
Over priced for how spotty the audio is unless you're still the Bluetooth connection is very bad and the audio cuts in and out ( I don't have this problem on any of my other Bluetooth devices)
Response from SleepPhones®Aug 18, 2017
Dear Mark,
Our sincerest apologies the difficulty you've experienced with the product! We have a one year warranty on all of our products and would be more than happy to replace the Bluetooth® module and speakers for you. If you could please fill out the warranty form found on our site and send it in with the Bluetooth® module and receipt (in lieu of receipt please indicate order number SP15698), we will send you a new Bluetooth® module to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty Any products replaced qualify for a new one year warranty.
We love our customers and want everyone to have a positive experience while using our products! Please allow us to assist you with a replacement. You may contact our customer service specialist for assistance any time via email at: [email protected]
DW
DAVID W.
I have purchased several units in the …
I have purchased several units in the past few years. They work great at first and love them when they work, but after a few weeks or month or two they ALL just stop working and first they won't stay paired and then stop working all together.
I have sent units back for replacement a few times, but same thing happens
Very dissatisfied
Dave
Response from SleepPhones®Aug 18, 2017
Dear David,
Our sincerest apologies for the difficulty you've experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep.
Again, our deepest apologies! If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
DJ
Donna J.
Sleep Phones
Love love love it!!!
BB
BBear
The product is a little underwhelming
The product is a little underwhelming, expected a better build given the investment.
Response from SleepPhones®Aug 11, 2017
Dear Clint,
Thank you for your input! We are continuously striving to improve our products and we will pass along your feedback to the appropriate department.
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
DB
Don B.
They worked great for about 6 months
They worked great for about 6 months, then the mini plug that connects speakers to the blue tooth module broke. I ordered new plug/speaker part, then very shortly thereafter the blue tooth module failed. Great idea, but mine didn't last.
Response from SleepPhones®Aug 11, 2017
Dear Don,
Our sincerest apologies the difficulty you've experienced with the product! We have a one year warranty on all of our products and would be more than happy to replace the Bluetooth® module for you. If you could please fill out the warranty form found on our site and send it in with the Bluetooth® module and receipt (in lieu of receipt please indicate order number SP3702), we will send you a new Bluetooth® module to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty Any products replaced qualify for a new one year warranty.
We love our customers and want everyone to have a positive experience while using our products! Please allow us to assist you with a replacement. You may contact our customer service specialist for assistance any time via email at: [email protected]
