Claire
Order never received…
I placed an order with SleepMd and unfortunately, it’s been a very disappointing experience. After 22 days, I still haven’t received my order and communication has been poor throughout. I had no updates or tracking information, and despite emailing three times, the responses were vague and unhelpful. First, I was told they were “looking into it.” Then I was informed there was no house number on the address—even though I don’t have a house number. Most recently, they asked for my address “as per Google Maps,” which led me to believe the item hadn’t even been dispatched. In the end, I sourced a similar product elsewhere that arrived quickly and without issue. I’ve now requested a full refund, and am hoping that will be resolved promptly. Sadly, I wouldn’t feel confident ordering from SleepMd again, based on this experience.



