Found a bedbug on the pillow in my room and immediately took a picture and alerted the front desk. Despite the photographic proof, they are adamant there are no bed bugs in the room and as such will not refund the room, nor manage the infestation. I fear for the next person who spends the night in that room as there have been no measures to eradicate the bed bugs.
PM
Pamela M.
Rooms are horrible poor reservation service
They did not honor the reservations that was requested. The air-conditioned like urine, coming out of it.
And they charge an additional fee
And try to tell me that you can't make reservation online even after I showed them the confirmation number they didn't honor any of that
BI
Bianca
Incorrect Booking Dates
Incorrect Booking Dates: I booked for Dec 30th-31st, but the confirmation defaulted to Dec 2nd-3rd.
Fix Attempts Failed: I immediately tried to fix it online but encountered a scam phone number and a loop between Sleep Inn and Expedia customer service.
Financial Hardship: As a 78-year-old reliant on social security, I cannot afford to pay for a room I never used.
Outcome: I am forced to cover the cost of a new room and will never use your service again. I plan to share my experience widely and let others know what a scam this site is.
NJ
Nathaniel J.
I spent 3 days at hotel total
I spent 3 days at hotel total. They rec cash at front desk. I was not asking my choice membership #. Not only was I price hiked $100. They didn't even count my stay points charges ran up to almost $600. I ask why my choice points are not tracked in the system they told me .....call Choice Hotels! I ask can I rec points for my two day stay they said No. What?
WA
Waterstacks
It feel like someone watching me 🎶
Do not go to the one in 30 Falling Spring Rd, Bldg A, Chambersburg, PA 17202. We were so thrilled by this surprise that we asked to switch rooms, and were generously upgraded to room 111. There, the excitement continued! Our new room featured a 24/7 door-knocking service and the soothing sound of slamming exit doors right next to us. Who needs sleep when you’ve got all that action going on? The room also came with some fun challenges – no TV, no towels, and a surprise pet-friendly designation, which was extra convenient since we didn’t bring a pet!
The highlight of our stay? Twice during the night, we got the thrill of someone trying to join our slumber party by attempting to open the door. Good thing I jammed it shut!
As for the night staff? They were so dedicated, they even live on-site! Talk about commitment. So, if you’re looking for a stay that keeps you on your toes, this is the spot for you. Just a tip: bring an extra lock, leave valuables at home, and don’t count on that “Do Not Disturb” sign – they’ll knock anyway! Enjoy!
BA
Bruce A.
Room was double booked
Room was double booked. Two men walked in on my wife, while everyone else was at the pool. Had they been inebriated or had bad intentions things could have gone wrong very quickly. Management didn't care and dismissed the issue. Sleep inn N classen Cir OKC OK. Will never stay at another sleep inn or any of its affiliated companies. If you care about your privacy and safety think twice before choosing to utilize this company.
JW
jeanette W.
Bathroom hadn’t been cleaned from previous guest
Upon entering the bathroom in my room, I discovered a dirty towel on the back of the door and a dirty washcloth in the shower.
IQ
Indiangurl Q.
False, Deceptive and Misleading Price Advertising, Hotel Clean Quality & Views
This place is a DUMP! They use false, misleading and decptive advertising to promote their hotel. They target tourist and visitors by using certain photos that appear to show that the hotel is clean, with comfortable rooms, no smoking allowed but it's all false. The rooms are old , dated and smell horribly, the carpet smells, the internet doesn't work properly each time you log on, they claim their hotel is affordable, it's not. It's actually higher than Marriott, and Hilton. Rooms are small and tight, balcony view does not mean beach front view. Its very misleading. I do not recommend this overprice dump of a hotel, it's more of a motel than hotel. Choosing this hotel will surely disappoint you. Be mindful of daily room price increases without notice.