Sleep GalleriaReviews of sleepgalleria.com

Bad customer service, I couldn’t return a mattress because the delivery guys took the packaging with them.

Worst service I have ever had. Ordered a massage chair on 12/12/22 and still do not have a working chair that has been delivered. They emailed me a supervisor will call me and then never does and they rarely respond to emails. It is now 2/27/23 and I still don't have a chair. They have been holding over $7000 of my money. Now they are trying to force me to take a chair I don't even know anything about, or they stated if I cancel they want to charge me "fees". This is after 2.5 months of not getting a working chair. Multiple recent complaints on BBB

REfusing refund. Not verifying someone knows the 1400 dollars is non refundable, thinking everyone scrolls to the bottom of the page and goes to the refund policy on a different page. ITs fine though my bank agreed to refund me so send a return slip if you want your money back

Atrocious service, completely inaccurate processing/delivery times and zero follow-up communication from them in regard to every interaction they said they would follow up on. Website stated delivery within 3-5 days, here we are weeks later with zero expected delivery date still and no response to request for cancellation either. !!!!!DO NOT GIVE THIS COMPANY YOUR MONEY!!!!!

They refuse to refund a 1300 dollar massage chair I had open for 2 days. They are trying to bully me into exchanging it

Ordered over the weekend. It’s Thursday and still cannot get an estimated delivery date. Also, they are jamming my inbox with emails and even tried to sell me the chair I just bought. The only email I want to see is the one that at least says it is on its way here.

Terrible, unreliable company. Ignores customers after they get your money. Buyer beware!

I didnt think I was going to have to spend my afternoon filing complaints with the office of Georgia Attorney General Chris Carr, Better Business Bureau and the Cobb Chamber but here we are. We spent $7000 with Sleep Galleria. Our opening is next week. My small business is depending on these chairs which they know and they refuse to call me and make any effort to figure how and why there could be so many issues with an order. I’m tired of this idea that it’s someone else’s fault. The buck stops here and I want answers and accountability as their customer. I want fiduciary responsibility and the covenants of capitalism to be respected. I want what I paid for and was promised and I need your help. Is this negligence, disrespect, bad business or am I supposed to sit here and pretend this is business as usual. This has by far been the worst buying experience of my life. From a salesman who over sold me to vps who dropped the ball at every move to “white glove service” that had no idea how to build the chairs when they arrived to delivering broken products to the logistics team that picked up a return but can’t seem to get my replacements to me. I’ve been waiting for over a month for my two chairs to be delivered and have requested to speak to someone in the executive team for weeks and weeks. I’ve gone as far as to use LinkedIn and asked for a call back and there has literally been no response! Their customer service team is great but cannot handle the problems that have arisen. The executive team seems to be apathetic and disrespectful. This a company that makes grand promises and delivers lies. I would not recommend doing business with them unless you’re looking to have a nightmare experience with no accountability. You’d be better off buying directly from the manufacturer as they are really just a middle man and can seem to only call the manufacturer to see what the problem is. Thanks for nothing Sleep Galleria