Sleep GalleriaReviews of sleepgalleria.com

Placed an order. Never got a status. Was told to wait 7 to 10 business for a status. Never got one. Cancelled order. Sloppy communication is not the way to gain repeat buyers.

WARNING: Do NOT order from Sleep Galleria! I chose SG because they had the best delivery date compared to all the other companies I looked at. Turned out to be a total lie. It's the old bait and switch. They say the bed will be delivered by a certain date but it's absolutely false. Then you'll call their customer service and they will say something like this, "Gee, I'm so sorry but there was a cyber attack and all the manufacturing and delivery dates are now delayed. Maybe the mattress will be delivered in a month or maybe it won't. I just don't know. Legally, I'm not allowed to tell you when the mattress will be delivered." What??? It's total BS. Very scammy company. The president of Sleep Galleria should be ashamed of himself. I really regret not checking the reviews on this company before I ordered. Who runs a business like this?

There website guaranteed delivery by a certain date. I even called the company to make sure. Long story short, the delivery never came and when I called, I was told the item was on backorder for two months. I explained before purchasing that I needed this by a certain date because I was flying from Florida to New York for this bed to setup for my son. They did not care enough to let me know I was not going to receive my order. They didn't bother to notify me. Now I flew to New York, used my vacation time up and can not come back and my son will be sleeping on the floor.

We view several sites for a mattress, we chose Sleep Galleria because it showed that the mattress we chose would be delivered, NOT shipped but delivered between August 16-21st. We placed this order August 12th. We have family coming in next week and this was important. It is now August 23rd and per their email, it won't be shipped until next week.

I would give them zero stars if I could. I cancelled my mattress order before it was shipped. They said it was no problem. That was on July 11. It is July 31 and they still have not credited my Visa. They are holding my $988.23 and every time I call they keep telling me it will reach by Visa soon. They are crooks. I need that credit. I will be contacting the Federal Trade Commission tomorrow and also submit a claim with my Visa.

I put a large order (#18956) into #sleepgalleria , but they had no stock of that item, so I asked for a refund. Fast forward 6 weeks later, several emails, multiple calls, and many attempts at their chat option and I still cannot get a refund. I get no reply to email or chat and I stay on hold until their system kicks me off the phone. #SCAM!!

My order was promised to be received within 14 days. I got an e mail that the shipping is being prepared and will be shipped within 6 days. So far 17 days later no mattress, phone call or e mail. Do not use this company for any purchase

Avoid this greasy operation at all costs. Your mattress will be late, you’ll be lied to by customer service and their “escalation specialist” who will keep telling you how lucky you are to be contacted on his day off for him to be the arbiter of whether or not you can be allowed to cancel your order. Just a gross deceitful experience all around.