Sleep GalleriaReviews of sleepgalleria.com

They delivered a Svago Newton chair (later than expected) that was not set up as claimed "white glove delivery & set up". Luckily that part of it was "Free" as part of the discount because it didn't happen. Once we set it up, it didn't work. There was a mechanical malfunction in the head rest and the heat function did not work. Also, the massage function does not reach lumbar region. When I asked them to pick it back up they said they had to schedule a tech to come out. Customer service at Sleep Galleria was not transparent. When you do get ahold of them the connection is horrible. No one has called me back. I wrote a complaint on their website that did not show up. So it looks like they have their site set up to only record good reviews not honest reviews and there is no place to leave a "Google" review. This company is dishonest. They have no business running their business online. Anyhow, I called Svago to explain my situation to try and get some answers there, because Sleep Galleria said that they had to submit my claim with Svago directly and Svago told me they could not get involved because Sleep Galleria had their own return policy (that so far they are not honoring even though three different salesmen from Sleep Galleria told me that if I did not like the chair for any reason that I could return it easily) So, in my experience never again Sleep Galleria and Svago. So now I have this malfunctioning $4000 chair that I just want to return for many reasons and no one is getting back to me. OK. They just responded and even though on the first page of their site it says "Free Shipping and Free Returns", and i was told personally on the phone that by whomever answered their customer service line that said if I didn't like the chair for any reason that I could return it, that my product was not returnable. After 5 calls today...Terrible company... Now it's October 31, they said they'd exchange (not refund) the malfunctioning chair for one that worked and now its October 31rst and no working chair. I wish i had seen this thread before financing this stupid chair from this awful business. New update Nov. 17th. I received a bankruptcy notice from sleep galleria Saying that they can't exchange or return the broken chair because they filed chapter 11.

Never Receieved the recliner chair. Order was placed on 9/14/23--credit card was charged $561.48. After multiple cards to customer service, i never received contact from the department which was supposed to authorize the refund. This company is a true scam. In addition i received an email from BuySafe, one day before the deadline to file a claim. I immediately filed a claim for the merchandise never received. I disputed the charge with my Visa card and am waiting on a response. Please do not order from this company...it is not reputable. The idea seems to never receive your merchandise and have customers wait beyond the 60 day return policy to void ever getting satisfaction. Such a sad and disappointing experience.

Online order. False delivery dates, many back and forth phone calls and emails from me that weren't answered. After more than 2 months of waiting for a chair that was supposed to only take 3 to 4 weeks I asked for my money back. After two more weeks of getting the runaround and not getting my money back I disputed it with my credit card and finally got my money back through BoA. The customer service seemed nice, but the outcome was horrible and they wouldn't give me my money back on an order that was never even shipped.

it's my second order from this company. First came on a second day. This is why i decided to buy again, But my order (from 7th of September) still not delivered. Constantly talking to customer service asking for refund. They don't even lie when i will have my mattress, they just telling me sorry...looks like scum.

I really wish I read the reviews before ordering from them Have a scam written allover it. Is this even a real company ? I just want my refund from them and be done I’m not sure if I will get any , almost 4K probably gone

Worst customer service I’ve ever dealt with. I bought a mattress from them. Supposed to take 10-14 days. I never got any updates and the mattress never showed up. I started reaching out to them and every time I did it was one excuse after another. I probably talked to a dozen different people and they always tried to push me off on someone who wasn’t even there. Going on 30 days I just started calling everyday twice a day until a salesman told me “look I’m going to be honest, your mattress isn’t coming anytime soon.” He wanted to give me a special “upgrade” on a different mattress. I said no and that I wanted a refund. They said it would take 5 days to process the refund. Well guess what? It’s been 5 days and my $3k still hasn’t made its way back to me. I pretty much just loaned them a bunch of money and got no interest for it.

stop giving false delivery date after paying on sept 5 and. told 9th then 22nd now no coustmer service date yet dont call us we will call you. still waiting this was a gift for my mother i am so upset with treatment i would absoutle never buy anything again from sleep galleria.com

Horrible company! They still haven't gave our money to us that we have called over 7 times for on a refund cancelation. Katie at the hoover branch store customer service representative manager and her worker Emily were horrible they did not do anything that they said they would. No follow up and lastly the company loves to sale one buy can't follow through....