Sleep GalleriaReviews of sleepgalleria.com

I have no complaints regarding the massage chair I purchased, although delivery was 4 weeks versus the 3 I was told. But I was extremely upset with the customer service I received regarding the "White Glove" delivery and setup service. Buyer beware that the people doing the setup are Angi's List contractors, not necessarily bonded. They no-showed 3 appointments - each a 2 hour time window where I just sat waiting on them to show up. A 4th appointment with a local handman they found on Angi also did not happen. I finally got my dad to put the chair together, that was a 4 hour ordeal! My biggest issue with the customer service was not the cancelled appointments, but how little contact Sleep Galleria had with me. After the first skipped appointment, I had to continuously reach out to them. No one ever called to see if they showed up after one, two, even three missed appointments. Guess they didn't care. Each time, they said they'd get it rescheduled and moved the setup out 2 or 3 more days. It was 13 days of 3 giant, heavy boxes sitting in the middle of my floor before I had enough and made my own arrangements.

The rollers after running pressure hard on my dack l can’t sit cause of rollers sticking me in my back and headrest doesn’t come forward to meat my head when I want to use heat the rollers come on at same time.Charles 3204932042

The associate recommended a foundation that was too high. I requested to exchange within a couple of days and they refused.

Poor communication and deceptive sales tactics. Lead you to believe the product is in stock but they only place your order with the manufacturer after you pay for the product. I called the manufacturer directly and could have had the product at my door within 4 days of purchase rather than the 3 weeks Sleep Galleria promised.

I have damage to both my cervical spine and nerves that requires a fusion surgery in April. I needed a Paliser recliner for better support and to sleep in after surgery. I bought it on December 4th and was told it would be ready in 8 to 10 weeks. I called to check on the status early March and 2 weeks after. Both times they promised to check with operations and call me back, but didn't. On the 3rd call I escalated it to the manager and learned the recliner would be ready on March 24th. I called March 25th to tell them Paliser never called and remind them that I needed it soon due to my surgery and they promised to call me back. Still no response. The Johns Creek GA salesmen are not committed to customer service once the sale is made. There is no excuse for promising 3 times to call me back and then not bother - especially given my need and how late Paliser was.