Sleep GalleriaReviews of sleepgalleria.com

The White Glove set up service did not have a clue what they were doing?? They have never set up a massage chair before. This chair hurts like hell!! I thought that it is supposed to make me feel good?? Not run to the nearest spa to get a massage from the pain that the chair is giving me!!

This is the worst company!!! The sales guy suggested a chair that ended up being a “mini” chair basically cheaper and smaller then the normal size chairs. The cost was $1800 total and unfortunately this company does not allow returns !!!! So I’m stuck with a $1800 chair that is too small and they will not take it back I’m so upset and cannot believe they don’t allow for returns DO NOT buy from Sleep galleria unless ur 100% positive u love the chair and have tried it somewhere else first I’m a disabled veteran who basically got taken advantage of by this companY, I do not recommend

I still have not received my order after ordering a month ago and have no clarity as to when i will. I tried to cancel my order for a refund and told it was not possible. So I am out more than $2000 with no mattresses and no ability to recoup my money.

10/29/22- 57 days after initial order/ Update- I hate to even spend 5 more minutes thinking about this company but I am updating this post to its conclusion. Mattresses were delivered at 10:00 a.m. as promised (this time). There was no problem with the delivery men's service however the wrong mattresses were delivered. We called the store to inquire about this and the salesman's excuse was that he "messed up and ordered the wrong ones". There was an apology and refund issued, after my husband and I loaded the incorrect mattresses into our personal vehicle and drove them to the Acworth showroom that afternoon. 10/16/22- 44 days after the initial order. Update- Two phone calls since 10/11/22, and no mattresses as of yet. So far, we have been told that there is a different mattress that is better than the one that we purchased originally that can be ordered with an arrival date of 2 weeks. We were also advised that our mattresses have not arrived because of a fabric (ticking) shortage that the manufacturer did not advise Sleep Galleria of at the time the order was placed in September. *Original post* My husband and I visited the Acworth location on 9/4/22. Sales associates were kind and accommodating and we ended up purchasing two Twin XL mattresses from K, via telephone that same afternoon. Initially we did not receive any documentation of sale after being told we would be sent a receipt via email. We called the store the next day and spoke with T, who was kind and helpful and did his best to send me a receipt of the transaction. The initial scheduled delivery date of 9/27/22 came and went without a word from anyone. We called the store to find out when the delivery was going to take place and K (may not be 100% on the name) profusely apologized and set another date for delivery. We did receive a phone call the day before the next delivery date to say that our mattresses were not going to be delivered again. So far there have been several reasons as to why things have either not been communicated or delivered as promised. Someone forgot to call, someone was out sick, only one mattress came on the truck, waiting for distributor to “get back with us”, etc. At one point N at the customer service center told us our mattresses were on the truck and scheduled for delivery on 10/8/22 but they did not arrive. We called the store once again and T, while kind and courteous, was baffled as to why she would have told us that. Quite frankly we feel as though we are not ever going to see the product that we have paid in full for. Today (10/11/22) we are supposed to receive another update and I will update this review as applicable. So far, the extra aggravation on our end for what should have been an easy purchase and delivery has been nothing short of ridiculous.

STAY AWAY FROM THIS COMPANY. This company fail admits to sending out a very expensive Recliner with severe mechanical squeaking bearing noises. I have filed a complaint with the BBB to have their rating reduce with full refund so potential buyers can beware. The recliner is completely unsafe.

I should have read these reviews first, this isn't a real company, it's a few people with a Shopify account. They couldn't deliver the product and their out is always "wait another 24-48 hours". Emily told me I would see my refund for $2,649.00 within 24-72 hours, that was 9 days ago. I've been scammed.

Beware of sleep galleria! We ordered a Sealy mattress in June 2022. It was suppose to arrive mid June. For months they were unable to track our mattress. The end of September 2022, they offered to send us a mattress that was a “step above” the one we had ordered. The mattress they sent us is in NO WAY comparable to the Sealy mattress. We are extremely uncomfortable and frustrated. Not only did we waste 3-4 months waiting for our mattress we ordered, spending HOURS all together trying to figure out where our mattress was with customer service, but they ultimately sent us a product that was not even close to their description and our original purchase. So not only did we never receive our original product, they did not send a product they described as similar-we feel lied to, taken advantaged of and like we were scammed. I asked how I can return the mattress and the customer service manager refused to answer me. All she kept saying was “that’s not our policy”. Well you also said you would send our product in 10-21 days. We now have had to file a complaint with our bank. We do not want this mattress or business with this company. We want our money back so we can finally have a mattress we can actually sleep on from a reputable company. This whole business seems like a scam and I’ll be sending a complaint to BBB if they do not resolve this issue with our bank.

Do not order from #SleepGalleria. Once you make an order no matter what you wont get it for months and months. They will make it so you cancel the purchase. 6 months later they ship the order and you cancel it so u thought. They charge you for shipping $300 and restocking fees 25%. its a scam and they figure it out on how to without any Consequences. Even Credit cards cant help you or the law