Sleep GalleriaReviews of sleepgalleria.com

Ordered two twin xl Sealy adjustable bases with matching mattresses on 9/10, when delivered on 10/3, one mattress was missing. Called customer service same day and they say they mistakenly did not order one of the mattresses and it is currently already en route to the carrier, said they would send tracking information the next day. Called again next day 10/4, and still no tracking given and that time. Fast forward to today 10/11 called and they said my mattress will not arrive at the carrier from Sealy until 10/17! Possible delivery date 10/21. So, in the meantime I have half a bed sitting in my master bedroom. I have to sleep on the couch until it arrives. Customer service has been less than helpful. I hope to be compensated in some form for this gross oversight on behalf of Sleep Galleria. I am not able to cancel my order because they say it already shipped, not to me, only to the carrier. Give me expedited shipping or refund me the purchase price of the mattress. Update 10/26, still no tracking information and no confirmation of my order to be delivered anytime soon. I am going to have to go through PayPal or my credit card company to make a claim for the missing items. Stay away from this company!!

Very disappointed with the quality of these sheets and Custmer service. I contacted customer service, immediately to let them know I had slept on my friend’s same sheets and they were wonderful. It makes me wonder if the ones I bought through sleep galleria were knock offs? Anyway, sleep galleria told me it was the manufacturer’s problem, and the manufacturer told me it was sleep gallerias problem. You know, the typical run around until the customer gives up.

Never received merchandise. Try to contact was told it was shipped. None seems to be able to put there hands on the merchandise that I was supposed to receive. There are still trying to take payments. All new accounts all the way around.

Did not deliver my purchase and then would not refund me stating my purchase was not refundable if used which I never used it as it was not delivered. Poor customer service.

This is the absolute worst place to buy a mattress. I purchased my mattress online at the end of April. My delivery date was supposed to be mid May. I wound up not getting the mattress until the end of June. That wouldn’t have been horrible if I had been told that up front. Then I would have set my expectations accordingly. Instead, chasing down this mattress because a part time job for me. The worst part is that customer service, as nice as they are, we’re completely clueless and useless. I love the bed, but I could have bought it someplace else and saved myself the headache. I will never purchase from this company again and I highly discourage anyone else from buying anything from them either. Just check out the number of complaints on the better business bureau’s website. That will tell you all you need to know.

Crappy horrible sales team no customer service

I ordered a mattress over 7weeks ago and have yet to receive it...sent pillows tho.Keep getting the run around

Return policy is vague and unclear. Customer service reps at a base level are no help unless you complain.