Sleep GalleriaReviews of sleepgalleria.com

Awful customer service. No one could track our order. Chair broke day one and having to get reimbursement for repair is a daunting task. Constantly asking for purchase order, etc.

Please read all reviews before making a purchase with this company.

The chair is junk. Cust service sucks. Factory and extended warr r junk. Worst money I ever spent

Wouldn’t recommend

This was debacle from the start?? Purchased chair and the next day a salesman named Darren texted me with a coupon code for the same chair with 15% off?? I called customer service to inquire about this. Was given a promise to receive a call back which never ever happen? After several calls the discount was applied to original price. Supposed to get delivery tomorrow but can't confirm ??? Don't trust Sleep Galleria!!

Purchased an Osaki 4000 massaging recliner chair. Also "white glove delivery"for an additional $179. This was to include installation. Chair was delivered, with out an owners manual. Chair wasn't installed properly and appears to be broken/ defective. I purchased chair from SLEEP GALLERIA, not direct from Osaki, the manufacturers. SLEEP GALLERIA IS ASSIGNING BLAME TO OTHERS RATHER THAN GIVING ME THE SERVICE I DESERVE. So, I have a $2300. purchase sitting in my home unusable.

I had the worst experience purchasing a 1,600 massage chair. They took my money and then said they didn't have the chair but wouldn't return the money. I had to go through the fraud department with my bank, once I did that they said they would send the chair but they sent me the wrong model and the bottom half of it didn't work. I've now been trying to either fix it or get my money back...no response. So much more happened but the long and the short of it is...go through a different company!

The mattress/box springs were not as advertised as it did not provide support. We purchased an additional "Hard" Topper in hopes it would shore up the softness, but it did not resolve the issue. We now have exceeded the 90-day trial period and was told we do not have any recourse.