Sleep GalleriaReviews of sleepgalleria.com

Haven't received my order or info on it yet. This is very frustrating

I used today's date as the problem, but it started from the beginning. We bought a near 7K chair that experienced delivery and setup issues. All of this could be dealt with, but this customer service did not find it necessary to adequately do this. These issue were experienced from the top at Sleep Galleria. Their VP of Sales has made multiple promises of contact with zero follow thru. No one here actually produces any physical product. The only product they offer is their customer service. If you are expecting to receive expected service after the point of sale, GO WITH ANOTHER COMPANY! This one does not find any value in offering customer service. Also, be aware that this company works hard to hide from a review. They have blocked my wife from FB.

Ordered a mattress online that shipped within three days. Everything unraveled from there. The shipping company scheduled a delivery and then confirmed it with me with an 8 hour (all day window). With 30 minutes remaining in the day I called the shipping company and after 3 different phone calls, I was told that the driver never found the base for the mattress and that there was no delivery for me. 3 weeks later of numerous unanswered phone calls to the shipping company and they finally delivered a damaged base with the mattress. Along the way, when speaking with Sleep Galleria, I was told I couldn't cancel the order without a 25% restocking fee even though for three weeks no one could tell me where my mattress and base were located. Zero options from Sleep Galleria and no solutions to resolve the problem were very disappointing. Not a good experience and definitely would tell anyone to go anyplace else to order the mattress.

I bought an expensive massage chair from them. It arrived last week and after three days the foot part fell off. I called them, told them my problem. They said they'd have someone get back to me. I have almost a 5k chair, a week old, is broken and they won't help Go Elsewhere

Cannot get off mailing list. Keeps sending me email after I unsubscribe

I took more than month for delivery. The other bid issue is no options to cancel the order, and returns. Not great! I was thinking that this company is Scam.

Very bad customer service. After ordering my pillow, I found that I ordered the wrong item. When I called customer service, I was told that I was not able to exchange/return the pillow for the correct item due to being a lifestyle product.

My mattress was delivered and was dirty. The delivery driver took pictures and reported it to the appropriate person and no one has ever contacted me to make it right. I even tried reaching out via chat on your website and still nothing. The person I spoke to said they would look into it.