SleeperReviews of sleeperbuds.com

Response from SleeperOct 12, 2022

Hello Ariel, Thank you for sharing your feedback with us. While the earbuds are designed to fit universally, it sounds like they are not creating the best fit for your ears. Please know that if you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a full refund. Please feel free to get in touch with us if you have any questions about the return process, [email protected]. Thank you for giving our product a try. With kind regards, Jane from Customer Services

Response from SleeperOct 12, 2022

Hello Julie, Thank you for sharing your feedback with us. While the earbuds are designed to fit universally, it sounds like they are not creating the best fit for your ears. Please know that if you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a full refund. Please feel free to get in touch with us if you have any questions about the return process, [email protected]. Thank you for giving our product a try. With kind regards, Jane from Customer Services

Response from SleeperSep 14, 2022

Hi Kim, We regret to hear about your experience! The ear plugs are designed as a universal fit and may not fit properly in your ears. If you haven't already, please try rotating the plugs so that the curve of the plugs match the curve of the ear canals to see if the seal improves. Sometimes it also helps to pull the upper outer part of the ear outward as you insert the ear plugs, to allow a deep insert. We hope that you will find a good seal with them by trying the above and we thank you for giving our products a try! We have sent you an email with further information. Please help check an email coming from [email protected]. Kind regards, Jane from Customer Services

Response from SleeperSep 7, 2022

Hello Deborah, We appreciate your feedback. We are taking active steps to address this issue with low-battery prompt. Please look out for an email coming from our team with a solution for you. Kind regards, Jane from customer services Sleeper

Response from SleeperAug 30, 2022

Hello Kristina, We regret to hear about your experience. The ear plugs are designed as a universal fit and may not fit properly in your ears. If you haven't already, please try rotating the plugs so that the curve of the plugs match the curve of the ear canals to see if the seal improves. Sometimes it also helps to pull the upper outer part of the ear outward as you insert the ear plugs, to allow a deep insert. We hope that you will find a good seal with them by trying the above and we thank you for giving our products a try! We have sent you an email with further information. Please help check an email coming from [email protected]. Best regards, Jane from Customer Services Sleeper

Response from SleeperAug 23, 2022

Hello, We regret to hear about your experience. Please try forgetting the earbuds and repairing them to your device. We have sent you an email with further information. Please help check for an email coming from [email protected]. Best regards, Jane from Customer Services Sleeper

Response from SleeperMay 23, 2022

Hello Sasha, We regret to hear about your experience! The ear plugs are designed as a universal fit and may not fit properly in your ears. If you haven't already, please try rotating the plugs so that the curve of the plugs match the curve of the ear canals to see if the seal improves. Sometimes it also helps to pull the upper outer part of the ear outward as you insert the ear plugs, to allow a deep insert. We hope that you will find a good seal with them by trying the above and we thank you for giving our products a try! We have sent you an email with further information. Please help check an email coming from [email protected]. With warm regads, Jane from Customer Services

Response from SleeperApr 22, 2022

Hello Susan, We're sorry to hear that your order had not been properly fulfilled. As your priority is the highest priority, we would like to send you the correct item. Please contact our team at [email protected] and they will be better able to assist you. Best, Josh Customer Service ------------- Hello, Since our last message, we had shipped the correct unit to you. Please let us know if you received it or if there are any issues.