Jacob B.
we don't matter to you
upon my purchase of the so clean your company called and set me up with the adapter for my Phillips resparonics dream machine which was great and much appreciated, however there was a box that I could write out delivery instructions. I asked that the delivery driver please ring the doorbell and try to deliver my package to a person and not set the package on the porch and walk away.i don't think that that was too hard, or an unreasonable request. I live next to a high school and the neighbors talk about how packages get stolen with some frequency. Guess what, my package was just placed on the porch and left without the driver trying to fulfill my request. I spent $300 which 8s a lot 9f money to just be setting out on someone's porch. in the future don't ask someone for instructions if you don't intend on fulfilling your customers requests. I know you could care less so i don't know if you'll even do anything about this . if you cared about your customers you would've tried your best to make sure you did your job the right way and not be lazy and passive and uncaring. thank you.
Response from SleepDirect.comFeb 20, 2020
Jacob- we are very sorry the delivery driver did not follow our delivery instructions as you requested. I'm sure you can understand that it is completely out of our control. Once we hand the package off to our delivery service (UPS in this case), we must have trust in their ability and desire to follow instructions. Might I suggest that you request Signature Required on future deliveries (this is a no cost to you option with our company). Again, we are very sorry.