Barbara B.
I ordered and paid for my sleep band…
I ordered and paid for my sleep band but received nothing. I sent countless emails and got no response then all of a sudden I get a refund for less than a quarter of what I had paid. Total scam
Response from sleepband.comAug 18, 2021
Hi Barbara, we are very sorry for any inconvenience that may have occured. I reviewed your order. We have no problem submitting the full refund but I'd like to explain what happened, so there isn't any confusion. There are comments on FaceBook that you left asking where your order was. My customer service team responded and it shown on the tracking website there was a delay due to the courier, not us. Our customer service team submitted a courtesy 20% refund for the long delay, again due to the courier. The only email I seen is yesterday, now asking for the full refund. We want you to know, our customer's come first and we appreciate you. But please understand we aren't a scamming company. We will provide a full refund and you can keep the product. It show's your SleepBand was delivered today. Thank you for your time and take care!