sleepband.comThe World's Most Comfortable Bedtime Heapdhones
sleepband.com (sleepband.com) has 61 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Claim this listingAppliances & Electronics · Fort Lauderdale, Florida
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Showing 27 reviews with 1 star · Clear filters
Maddie H.
My card was charged for 2 sleep bands that I purchased a few weeks ago. I never received a confirmation email. I reached out to customer support by email and haven’t gotten a response. After looking through the rest of these reviews I can see this is a pattern. I checked to make sure I orders from the correct website, so I’m not sure what is going on. I was really looking forward to using this product, so hopefully it will be resolved.
Katie L.
My husband bought this for my birthday and we made sure it was from sleepband.com. We never received the product and when we go back to the order confirmation and look up the order number it says there is no order even though our credit card has been charged. We contacted support last week but we have not heard anything. :(((( I was so excited for this as I am such a light sleeper and we have six kids so I need something to shut out the noise. We don't have a ton of money so I can't just go and get another one! Really upset :(
Response from sleepband.comOct 25, 2021
Hi Katie! We really want to apologize and can understand your frustration. We want to review your order and see what happened. Can you please provide us with the 5-digit Order Number? We also want to ensure that you did purchase from us. We have been dealing with many scamming sites, that are portraying to be SleepBand, but they're not and it's only causing a huge inconvenience for you, our fellow customer's and us! However, if this is a mistake on our end, we always try to find a way to fix this issue and leave you with a positive experience. Thank you for your time!
Christian T.
I placed an order last week. I attempted to contact them just to get an order confirmation and possibly tracking information have emailed multiple times. First time nothing, second time some sort of automated email responder. very poor ustomer service I hold low hopes of even getting the product
Response from sleepband.comOct 21, 2021
Hi Christian, Thank you for reaching out to us. We really apologize for the delays. We have reviewed the 2 emails you sent on 10/18/21 and our customer support team will respond to you today. Please know we appreciate you and our fellow customer's and only want to provide a positive experience. We will do our best to make up for the delays. Thank you for your time! Have a great day!
Cody
Ordered a sleepband pro, my shipment got marked as delivered and I never received it. Contacted support and they proved to not have any intention of remedying the situation. Complete scam as far as I'm aware. Buy a product from a legitimate retailer.
Response from sleepband.comOct 21, 2021
Hello Cody, We are very sorry for the delays we really want to help you. Do you have the 5-digit order # provided after purchase? We also need to make sure you didn't order from a website that we recently had shut down, legally, due to copyright infringement. Thank you very much for your time and we look forward to speaking with you!
Rashmi O.
Worst experience ever. Do not trust this site for sleep band. I was charged for sleepband pro with bluetooth and i recieved a local cheap eyeband. There is no customer care service or any button where you can apply for return / refund.
Response from sleepband.comSep 17, 2021
Unfortunately, you made a purchase with a similar website to ours, sleepband.in, our website is actually https://sleepband.com. Recently, we have made the discovery about this website copying ours. They are sending the wrong products to customers. When we became aware of this website, just a few days ago, we have been taking the proper steps in shutting it down. So it doesn't cause anymore inconvenience or frustration to you and future/potential customers going to that scammer's website. We are very sorry you have to go through this and wish we could do more. The best advise we can provide is to please ask for a chargeback or talk to your bank in regards to your charge from this scamming website. You can even use this email for proof, that you were scammed by this website: https://sleepband.in. If you have any other questions, please let us know. I apologize I had to reply with bad news but I hope you still have an amazing day and weekend! Take care!
Francis K.
Recently received my 2 sleepband pro's... I have been trying to get ahold of support for 3 days now, even messaging then through Facebook... I have received no response. The device is very uncomfortable, and the left speaker has no cushion surrounding it, making it both very uncomfortable and moves around freely so you spend a stressful 5 minutes each time you put the band on or move it just trying to get the stupid speaker back into the correct spot over your ear. I want to take advantage of the 30 day satisfaction guarantee to return and get my money back. But unfortunately they are un-contactable. I'm hopeful that leaving this review gets a response as it seems the only thing they care about!!!
Response from sleepband.comSep 17, 2021
Hi Francis, Thank you for reaching out to us. At the time you were contacting us, we unfortunately had an employee that was sick and this caused us to fall behind. I have reviewed your account and it shows your refund was submitted and my team successfully helped you! We hope you have a great weekend. Take care!
Hilary G.
I just received my sleepband in post with no instructions on how to connect it to music or any information??
Response from sleepband.comSep 2, 2021
Hi there! We apologize for any confusion. In the order, we hope you received a small white card with instruction's on it. Stating to scan the QR code for the User Manual and the Free Ebook we provide with purchase. We are trying to use the least amount of paper as possible, to help our planet, so we created a manual you can download. It's also great because you can access it anytime, anywhere without the need of carrying around a small book, when traveling. You can download your user manual here: sleepband.com/manual . We appreciate your time. Have a wonderful day!
Hailey T.
I put the Sleepband on ONCE and immediately knew I could not sleep in it. The headphones and controls on the side are hard and not comfortable. Sleepband's website promises "100% guaranteed" that it's the most comfortable sleep mask. Yet they won't even return my emails asking to return it. Don't waste your money!!
Response from sleepband.comAug 26, 2021
Hello Hailey, we are very sorry for the delays and for any inconvenience this may cause. We will check for you email now and provide assistance. We do offer a 30-day risk-free trial. Thank you for your time and talk to you soon!