Faisal K.
Shipped late
Shipped late
Sleek Modern Furniture was founded in 2014 to help make shopping for furniture online a more trusted, efficient, and cost effective experience. We want our customers to overcome the ridiculous margins, poor customer service, and lack of technology that many of our competitors currently have in place. We want you to be very happy with your purchase, our service, and the shopping experience when buying with Sleek. We are responsive, easy going, and understand what it is like to purchase furniture online. Shop today!
Sleek Modern Furniture (sleekmodernfurniture.com) has 150 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Faisal K.
Shipped late
MChilton
When I place an order for something "in stock" I certainly don't expect that it will take 10-15 days before it is even processed for shipping. It took 15 days before I received my order, and the only reason I got it that soon was because when I called to cancel the order, the representative was able to contact the supplier and get it on the truck that day. I had actually found the exact piece of furniture on another website with free 3 day delivery. I'm happy with the table and the customer service rep was very nice, but the delivery time was unacceptable. This most likely will prevent me from ordering from SMF again when I can get much faster delivery from other furniture companies.
Response from Sleek Modern FurnitureFeb 25, 2018
Hi Michelle, Thank you for your feedback and we understand wanting to get your items quickly. We are working hard on our end to speed up delivery times of our products! We have an entire section of our online store dedicated to products that can ship same or next day - our quick ship section. We tend to over estimate our lead times upfront as we did with your order, to be sure there was plenty of time for our third party warehouses to pack up your furniture safely, and ship during this very busy season with our current sale offering. Sometimes for numerous reasons, things outside our control can delay that process so we prefer to be on the safe side when quoting lead times. I'm glad our team was upfront when you placed your order about the lead time, and was able to get this to you sooner than expected by contacting our supplier to make your order a priority. Most websites purchase from this same manufacturer directly, so the lead time would have been the same wherever you shop, but may not have had the clear communication our team provided. We appreciate your business and will be sure to rush out your next order with us! Thanks, Michael Smith, CEO