Denise S.
Buyer Beware
Do NOT order from this company unless you know you're going to love your purchase. I spent over $300 on sofa covers and specifically checked the “Shop with confidence” section before purchasing because returns were important to me. That section was directly under the product information, and it stated that if a customer is not entirely satisfied, items may be returned within 30 days for a refund or exchange. The page also said “Enjoy 30-day free returns.” It also stated if I was returning something not due to a defect, I would have to pay a $15 return label fee which I did not mind doing. When I tried to return the items, Slashop suddenly claimed they were final sale/non-returnable. The item was advertised as a “Limited Time Offer,” not clearly presented as final sale, and my checkout screen did not visibly state that the items were non-refundable before payment. Customer service offered partial refunds but refused to honor the return language displayed directly on their own product page. This is deceptive and unacceptable. If something is truly final sale, it should be impossible to miss before checkout — not buried, contradicted by “Shop with confidence” language, and then used later to deny a return. In fact, when I initiated the return the company did not even realize it was a "final sale" until about the 3rd chain of correspondence. I have now turned this matter over to my credit card company. After reviewing the email chain, along with screenshots of the product page and checkout page, they indicated that I should receive a credit. Regardless of the outcome, I would never order from Slashop again. Their return language was misleading, their checkout process lacked clear final-sale disclosure, and I would strongly urge others to think very carefully before purchasing from them. I shop online constantly, and this is only the second time in 20 years that I have felt strongly enough to post a negative review.
Response from slashop.comJun 5, 2026
Thank you for taking the time to share your experience. We are sorry to hear that you were dissatisfied with both the product and the return process. We take concerns about transparency very seriously. Our team reviewed your case and communicated with you throughout the process, including offering alternative resolutions such as partial refunds and other available options. At all times, our intention was to find a reasonable solution within the terms applicable to the specific product purchased. We understand that there may have been confusion regarding promotional pricing, return eligibility, and the information displayed on various parts of the website. Customer feedback like yours is valuable because it helps us identify opportunities to improve how policies and product information are presented. While we respect your decision to pursue the matter through your credit card provider, we remain committed to cooperating fully with any review process and to treating every customer fairly and professionally. We appreciate your feedback and regret that this experience did not meet your expectations.