slashop.comReviews of slashop.com

Terrible quality will not allow return unprofessional and unresponsive dropshippers. Total liars

DELAYING REFUND AND NOT RESPONDING TO EMAILS Purchased 2 x sofa covers that unfortunately did not match the images online, so requested a return for full refund. Slashop delayed approving our refund and after following up twice, sent us an email offering a 50% refund on the purchase price if we opted to keep them instead. Given the covers were not cheap, and cost approx. $280 AUD each (sale price), I explained we were not going to keep anything we weren't happy with, as per their returns policy. Our return/refund was then approved. We have since followed Slashop's returns process, and our returned items/parcel were signed for as delivered 8 days ago. Slashop's returns process states they will email confirmation as soon as they receive your parcel, this has not occurred. I have been following Slashop up every other day since, and they are not responding to any of my emails - which are simply requesting they (1) confirm they have received the items, and (2) are progressing with the refund process. I am left with little option but to escalate to my bank and to warn others to NOT do business with this organisation. They promise easy and simple returns - and this not the case. They are not responding to emails, and there is no means other than email to contact them by. We are due a refund of approx. $560+ AUD, and I only wish I had looked at these reviews before purchasing from them. Hoping this review will make others think twice before buying anything from Slashop. EDITED TO ADD THE FOLLOWING: I can confirm the refund was finally processed, but the response below from SLA Shop is not truthful. It was only AFTER writing this review that SLA Shop finally responded to my numerous emails, and processed my refund. It is unfortunate that it took a negative review being published for them to respond and take any action. But it did indicate they can move quickly when they want to.

J'ai cru commander un ensemble de housse pour protection de canapé. Je n'ai reçu qu'un morceau de tissus pour l'assise. Les images et le texte accompagnant la commande sont très trompeurs, limite escroquerie, et 50€ pour un morceau de tissus... franchement ! J'ai demandé le retour et le remboursement il a une semaine. J'attends toujours l'accord de retour.

El servicio de devolución es nefasto. Aparte de tener que mandar yo el paquete por correos y gastarme los gastos de envío (17€), la dirección a la que me dicen que lo mande no es correcta. Se lo digo, y me dice que no me preocupe, que no haga nada, que ellos se encargan. Finalmente el paquete viene devuelto a mi casa y de momento sin obtener reembolso. No pienso gastar un euro en esta empresa. Actualización 06/08/2026: reembolsaron el dinero sin reclamar el producto devuelto (¿?)

I would give them ZERO stars if I could. They have horrible response times, horrible delivery and refused to refund me my $189 for couch covers that did not fit, merely because I did a claim on PayPal and it did not have a drop down box for "Did Not Fit." So I just chose an option as close to possible and then wrote in the exact reason for the return. I agreed to pay the $8.99 return shipping. Then they kept sending me emails to "Please return your items." When I already had the tracking receipt saying they received it. It is a big joke!! Their website clearly says they will take returns, but because THEY didn't read the actual reason I was returning them(mind you, one of the covers WAS NOT even open.) I received one couch cover from somewhere in the U.S. and had to wait over 2 weeks to get the other one for my matching loveseat from China!!!! PayPal also disappointed me in this transaction as well. It's take almost 2 months since I started the claim for it to eventually be denied!!!Terrible Terrible experience all the way around!! DON'T ORDER FROM THEM!!

BE CAREFUL. I would strongly advise against buying from this company. The sofa cover I received was different from what was advertised. I carefully followed the seller's sizing instructions, yet it didn't fit my sofa at all. The biggest problem, however, is what happened afterwards. The company advertises a 30-day return policy, but when I contacted them asking for help using the email address they provide, they simply ignored me. I first asked for additional fitting instructions to make sure I wasn't doing anything wrong. No reply. I then tried to arrange a return under their advertised policy. Again, no reply. A return policy is meaningless if the company completely disappears once you've paid. Buy at your own risk. If something goes wrong with your order, don't expect any customer support or the opportunity to return the product they promise on their website.

I would not buy from Slashop again. I paid $165 for a large “pet-friendly sofa cover” that arrived 10 days late. The quality was poor, it had a pulled thread right out of the package, and the care instructions were contradictory with what was described on the website, the enclosed instructions and the tag, The care instructions on the website stated it can be machine washed. The enclosed instructions said the cover must be washed before first use, but the sewn-in tag said it was HAND WASH ONLY. Which is not practical for a pet friendly product. I returned the defective item after customer service initially offered only a 30% refund. Instead of refunding my original payment method, they issued what they referred to as “store credit” and stated that I could use this for any future purchases. I later discovered it was actually a gift card that expired after six months. Now Slashop has both the returned product and my $165. I do not recommend this company.

STILL waiting for a reply from customer service. My return was delivered to their facility more than 2 weeks ago. No refund has been issued and I have received no response to my emails following up. I would give this company 0 stars if I could. Truly the worst customer service I have experienced.