Samantha
Slow shipment despite express shipping paid for.
Although express shipping was selected and paid for, several days later the items had not been shipped and no update on when they would be. When contacted the reply was “rest assured we are doing everything we can to get your order to you as quickly as possible” but no actual assurance of when the items would be shipped. Items were apparently shipped on 16 Sept, assuming not express as two days later they’re still not received. Refund for the express shipping was received however.
Response from slashop.comSep 18, 2024
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in shipping your order and understand how frustrating this must be for you. Rest assured, we have resolved this issue and your order has been shipped. Your trust is very important to us, and we are committed to making this right. Our customer service team has contacted you via email and provided some compensation. If you have any further questions or need assistance, please feel free to reach out to our customer service team. We appreciate your patience and understanding, and we hope to regain your trust.