Christian S.
Falsely advertised their Myrtle Green
Falsely advertised their Myrtle Green, ordered it, looks similar to a Forest/Emerald green, what I got was a washed out grey/green color that looks nothing like the picture.
At slashop, we believe that pets are family. That's why we created our brand to provide families with pets with the best home textiles. As a team of pet lovers, we're fortunate to have multiple furry friends in our lives, and we know firsthand what it's like to have pets shed hair all over your bedding or loungewear. That's why we create products that are not only durable and damage-resistant but also repel pet hair, dust, and dirt.
slashop.com (slashop.com) has 289 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Christian S.
Falsely advertised their Myrtle Green, ordered it, looks similar to a Forest/Emerald green, what I got was a washed out grey/green color that looks nothing like the picture.
Patti A.
I'm suspicious of the five star reviews on this sight. None of that was anything like my experience. First of all, they hold onto your money (and it's a lot as their products are not cheap) for 2 WEEKS before they get around to shipping. Then, when you inquire about the delay, they say it's their policy to ship in 15 days, tell you it's shipping right now and send a tracking number that doesn't work for several days because, actually, it hasn't shipped yet. They are kind of bitchy in their replies. I'm pretty sure they are reading these reviews and adding their own glowing 5 star reviews. My advice? Don't support this crappy Chinese company. Who knows what's in these blankets?
JJ R.
Do not buy. These blankets leave a layer of cotton fluff on everything and practically destroyed my washer and dryer with tons of fluff. I bought these to protect my couch from dogs. I had to clean so much of my house (including couch) from the fluff I threw these away immediately. Such a waste of money. Too expensive to be this crappy if a product. Crearly as a manufacturer, they don't know anything g about what they are doing.
Michelle R.
The costumer service is the worst I've experienced and the communication is terrible. My order was marked as delivered despite me not getting it. Understanding sometimes things get lost in shipment I reached out to the seller to try to find a resolution. They have essentially expressed they cannot help me and I need to reach out to USPS. This to me is unacceptable as a company who charges so much for their items. They also do not disclose their items being shipped from China, causing MAJOR delays.
Response from slashop.comAug 22, 2024
Dear Customer, I’m truly sorry to hear about the difficulties you’ve experienced with your order and our customer service. Your feedback is very important to us, and I regret that we did not meet your expectations in this instance. I understand how frustrating it must be to have an order marked as delivered when you haven’t received it, and I apologize for the inconvenience this has caused. While we rely on our shipping partners to handle delivery, we should certainly do more to assist in resolving such issues. Thank you for your patience and understanding as we work to resolve this matter. We value your business and are committed to improving our service. If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We will be happy to assist you. Best regards, Slashop
Luana M.
Horrible $329 for a set of split king sheets that royally suck - suppose to repel my cats hair but instead clings and sticks to them like nothing I’ve ever owned - worse part, once you’ve opened them you cannot return them - so how would I know they sucked without trying? Only thing positive to say is the color was accurately shown on the website. I’ve bought $40 sheets that are 100x better - Avoid!!!
Response from slashop.comAug 22, 2024
Dear Customer, Thank you for taking the time to share your feedback. I’m truly sorry to hear that our split king sheets did not meet your expectations. We strive to ensure the highest quality in our products, and I regret that we fell short in this instance. We understand how frustrating it can be when a product does not perform as expected, especially when it involves issues like cat hair sticking. While our bamboo bedding is highly effective in preventing pet hair from clinging, it is still possible for some hair to adhere to the surface. However, the good news is that any hair that does cling can be easily removed with a lint roller or with just your hands. If there’s anything we can do to address this situation or if you would like to discuss this further, please feel free to contact us directly. We want to ensure that you have a positive experience with our company and are happy to assist in any way we can. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Slashop
Nichole C.
So far, super disappointed. Took several weeks to receive the first part of my order only to realized the aerogel comforter was not in the shipment ( I purchased the move in bundle) I have reached out to slashop, but have not heard back regarding the missing item. On another annoying note, I received an email stating the quilt from my order would ship July 21. This is very disappointing when I orders items that were “in stock”. I placed this order weeks ago and just got this communication. For over $600 I expected more. Would not recommend.
ALG
This is a dishonest company--avoid. As other reviewers have noted, the company does not inform you that products are being shipped from overseas--from China. I have been waiting weeks for a product which still seems to be stuck in China. You are also not informed when products are out of stock before purchasing. I blame myself for being wooed by an Instagram company with cute marketing. The positive reviews on their site sound highly suspect to me, fake or endorsed. Perhaps I will do like the previous reviewer and comment on their posts for some faster assistance. Learn from my mistake--there are plenty of honest, small businesses making great pet products to shop from.
tom C.
Delivery took 5 weeks! I realize delivery is not a completely internal process, you aren't Amazon, but you need to do a better job of communicating delivery delays. Calling your phone number and sending an email resulted in no response whatsoever. Had to follow on Instagram where I posted the problem and miraculously the shipment was delivered. I guess that's one way to increase your Insta followers! But be sure I will never purchase from you ever again. You didn't even offer some money back! Good luck with trying to build your company when you don't have the abilities to deliver product.
Response from slashop.comAug 22, 2024
Dear Customer, We're sorry to hear that your shopping experience was not satisfactory. Due to peak shipping periods or other uncontrollable factors, delays in delivery may indeed occur. We are actively communicating with our logistics partners to improve delivery times and ensure that your order reaches you as soon as possible. If you have any questions, please feel free to contact us, and we will actively assist you in resolving them. Best regards, Slashop