At slashop, we believe that pets are family. That's why we created our brand to provide families with pets with the best home textiles. As a team of pet lovers, we're fortunate to have multiple furry friends in our lives, and we know firsthand what it's like to have pets shed hair all over your bedding or loungewear. That's why we create products that are not only durable and damage-resistant but also repel pet hair, dust, and dirt.
slashop.com (slashop.com) has 289 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Website
slashop.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered and paid over a week ago, just to find out the blanket is still in China....The company looked really serious and the blankets beautiful, but now I'm wondering, if it will ever arrive here...
Response from slashop.comNov 28, 2024
Thank you for your feedback, and we sincerely apologize for the delay in your order. We completely understand your frustration, and we want to reassure you that your blanket is on its way. International shipments can sometimes take longer than expected, but we are monitoring the situation closely and will keep you updated. We appreciate your patience and understanding, and we’re confident your blanket will arrive soon. If you have any further concerns, please feel free to reach out!
LS
Laura S.
No customer support at all
No customer support at all. Can’t return the sheets which don’t match the colour on the website. Cheap quality to a high price.
Response from slashop.comNov 28, 2024
We sincerely apologize that our product did not meet your expectations and for any inconvenience caused. We understand your frustration with the color discrepancy and the quality concerns you’ve raised.
We are more than happy to assist you with a return or refund, and we encourage you to reach out to us directly for further support. While we regret that our customer service may not have met your satisfaction, we generally aim to respond promptly and resolve any issues as quickly as possible. It is clear that we fell short in this case, and we will work to improve our support to better serve our customers in the future.
Thank you for bringing this to our attention, and we truly appreciate your feedback as it helps us enhance our services. We hope to have the opportunity to make things right for you.
LE
Lilian E.
Scam company - they have been proven to buy positive reviews! HUGE SCAM! BUYER BEWARE
BUYERS BEWARE! SCAM COMPANY -
This company pays for all the fake positive reviews you see on here, their site, and on google . The quality for these products are subpar. The company is a joke. It took about 7.5 business days to process my order. And then when they finally shipped it out , one of my packages got lost in transit and I only received one package. And this one package was wrong, and not what I ordered. This store doesn’t have a customer support number and you have to email them for any concerns. It took them two days to respond to my email where I addressed the missing package and the wrong order and I requested a return for the items that did arrive (3 weeks later). They emailed back saying to wait until the package arrives (when it was clearly lost - as it had not moved from the location it was sitting at for a week straight) and they said I had to contact ups to deal with. They didn’t offer any resolution or take any accountability. This company is a joke. I spent over $300 dollars and these dipshits are not compliant in finding any missing mail and have refused to refund me. Avoid at all cost! I Am disputing this $315 charge with my bank cause these loser scammers are unwilling to do anything. AVOID AT ALL COST! I highly recommend Chewy.com, they process and ship out fast, you will get your order within a week. I have not received the right package and these idiot loser scammers are literally holding onto my $315 dollars. It’s been one month and I needed to dispute this charge with my bank. If your order from here , you will most likely get your order 3 weeks from now incorrectly, and don’t expect any help from these fools. They don’t even have a customer support number. They are legit certified scammers. Go to CHEWY.com for your legit needs.
Response from slashop.comNov 1, 2024
At Slashop, our mission is to serve every customer and provide a better experience. All our ratings and feedback come from genuine experiences shared by real users.
After you placed your order, we shipped and delivered it within the promised timeframe. When you received the product, you did not contact us regarding an incorrect item but instead requested a return. We are happy to assist you and have provided the return process. Once we receive the returned product, we will issue a refund immediately, although we have not yet received your return request. For the lost package, we encourage you to contact the post office for confirmation, as this will help us assist you in resolving the issue. We shipped and delivered your order on time and are actively responding to your return request and handling the lost package.
We assure you there is no fraudulent activity on our part. We will address the lack of a customer service phone line to improve our after-sales service quality
ZI
Zivile
All the products are from Temu.com and…
All the products are from Temu.com and they are selling 10 times the price..
Response from slashop.comNov 1, 2024
Thank you for your feedback. We want to clarify that all our products are sourced directly from our own factories and are not from Temu. We take pride in our brand and ensure that our products are made with high-quality materials and craftsmanship.
Our pricing reflects the quality and craftsmanship of the products we offer, not arbitrary pricing. We strive to provide value for our customers and are committed to maintaining high standards.
We appreciate your understanding and are committed to providing high-quality products to our customers.
TR
T R.
They are scammers. Paid and never received order or refund
First that I ordered 3 blankets and I received two only, and in different packagings. They gave me one single tracking number.
I complained with them and they seemed completely unaware even the fact that they came in 2 different packages (I guess they just order from someone else and sent the order to you).
The quality? They literally look and feel like the furniture moving blankets. I am not even joking. They are the cheapest looking.
Is it pet fur proof? Not at all. The fur got stuck right away. I had to brush to remove.
They also refused to refund my $530 order, even though the product not only was misleading, one of the blankets are missing.
To to mention they don’t allow us to leave the product a review. Which means the reviews on their website are fake.
Response from slashop.comSep 11, 2024
Dear Customer,
Thank you for your feedback. We sincerely apologize for the issues you’ve experienced with your order and any frustration this may have caused.
Your order was shipped in separate packages because some of our products are stored in different warehouses. To ensure timely delivery, we occasionally ship items separately based on availability, size, or weight. We regret the confusion and inconvenience caused by not providing updated tracking numbers promptly, and we apologize for the oversight.
We’re sorry to hear that the product did not meet your expectations in terms of quality and performance. While our products are designed to minimize pet hair cling, it’s possible that some hair may still stick to the surface. Fortunately, this can easily be removed with a lint roller or by hand. Our goal is to provide products that meet our customers' needs, and we regret that this wasn’t the case for you.
Regarding the missing blanket and your refund request, we are happy to investigate further. Please reach out to our customer service team, and we will do our best to resolve the issue.
We value transparency and integrity in our reviews and do not alter or filter genuine feedback. We’re sorry that your experience was unsatisfactory, and we will look into any technical issues that may have prevented you from leaving a review.
Thank you for bringing these matters to our attention.
Best regards,
Slashop
PH
Patricia H.
Worse then normal sheets
Yeah, I don't like them. I saved up for a while to be able to afford these sheets because I am allergic to my dog, and they actually seem to attract more hair than my other sets. Like I love my animals, but sometimes their hair grosses me out, and with these sheets, I am washing and drying weekly to keep it at bay, and it's not just their hair it's also surprisingly their dander. Blah. I just have to get over it.
Response from slashop.comJul 12, 2024
Dear customer,
We're sorry to hear that our product didn't meet your expectations.
Our fur-repellent bamboo bedding is specially engineered with high-density, anti-static materials to effectively resist pet hair and allergens. While it's designed to minimize hair clinging, we understand your concerns.
Please contact our dedicated customer support team, and we'll work closely with you to find a solution that ensures your satisfaction.
Best regards,
Slashop
MO
Monica
Cheap/made in China/NOT worth it
I ordered a couch cover and a throw blanket. Both arrived in cheap plastic packaging from China smelling of chemicals. The colors and quality were not at all what was pictured. I should have read reviews before purchasing. Do not make the same mistake I made! On a bizarre note, the delivery man was from a private company and referred to himself as the Shein delivery guy, so they must use the same factory/production/delivery services from China. All in all, yucky experience and I was fooled by the website. Will read reviews next time.
Response from slashop.comAug 15, 2024
Dear Customer,
We regret that our products did not meet your expectations.
1. Our products are safe for humans and intended for pet households. We have not received similar complaints from other customers.
2. Color discrepancies can arise due to screen differences and individual perceptions. We strive for accurate representation, but some variance may occur.
3. Should you experience any quality issues with our products, we encourage you to reach out to us after receiving your package. We are committed to addressing any concerns and providing satisfactory solutions. However, our records show no previous communication from you regarding this matter.
4. We partner with USPS for our shipping needs. If a package is damaged or lost during transit, we offer solutions to resolve such issues. We are dedicated to providing high-quality service and support throughout the shipping process.
Please reach out with your order number and pictures if you're still dissatisfied. We are committed to resolving your concerns.
Best regards,
Slashop Customer Support Team
EZ
Elyse Z.
My order never arrived they refuse to respond
My order never arrived. The amount of money spent on such a tiny piece of fabric on the hopes he would provide some kind of resolution for my home for it to not show up and then for me as a consumer for three weeks nonstop continue to try to make contact with you guys to get zero response at all is insane. It’s a slap in the face to your consumers and it’s just horrible customer service.
There’s zero customer service phone number you have to email they claim if you put urgent they’ll be with you in a day or two however again I’ve been emailing for three weeks straight with zero response from them at all
Response from slashop.comAug 22, 2024
Dear Customer,
I’m deeply sorry to hear about the issues you’ve experienced with your order and the lack of response from our customer service team. Your feedback is very important to us, and I apologize for the frustration and inconvenience this has caused.
We strive to provide excellent service, and it’s clear we have fallen short in this instance. I understand how disappointing it must be to spend money on a product that never arrived and to encounter difficulty in reaching us for resolution.
In the meantime, I will also escalate this issue to ensure that our customer service team responds more promptly in the future. Your experience is important to us, and we are committed to improving our communication and support.
Thank you for bringing this to our attention, and I look forward to resolving this for you as soon as possible.
Best regards,
Slashop
