slashop.com Reviews | Read Customer Reviews of slashop.com

slashop.com Reviews | Read Customer Reviews of slashop.com

slashop.com reviews

Showing 129 reviews with 1 star · Clear filters

Lola O.
Jan 22, 2025
Lamentable el servicio que estoy…
Lamentable el servicio que estoy recibiendo por parte de esta empresa. Realicé mi pedido 1072 con fecha 18 de diciembre y aún no lo he recibido cuando me indicaban que tardaría entre 7 y 11 días laborables. Cuando me pongo en contacto con la empresa me indican que el pedido ya se ha recibido que puede estar con un vecino o por los alrededores y me invitan a que me ponga en contacto con el transportista. NI TENGO LA ALFOMBRA NI TENGO MI DINERO Y A FECHA DE HOY SIGO ESPERANDO
Response from slashop.comJan 24, 2025
We sincerely apologize that you have not received your package and for any frustration this has caused. Our standard process is to ask customers to contact the delivery carrier to confirm if the package was misdelivered or lost during transit. If you still have not received a clear response or the package, we will gladly arrange for a replacement to be sent to you. Please contact us directly so we can resolve this issue promptly and ensure your satisfaction. Thank you for your patience and understanding. We are here to assist you in any way we can.
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Simon R.
Jan 8, 2025
It is a re-seller that makes profit…
It is a re-seller that makes profit with chinese products. They just order from china and only add your adress sticker on the package - that's all. You can go on Temu or Alibaba and get the exact same products for the normal cheap plastic price.
Response from slashop.comJan 10, 2025
Thank you for your feedback. We would like to clarify that our products are sold globally, and we operate warehouses and fulfillment centers in various countries and regions to ensure efficient delivery. The shipment of your order is based on your delivery address and the availability of the products in our inventory. We strive to provide high-quality service and products to all of our customers and appreciate your understanding.
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Michael G.
Jan 8, 2025
My order #25890737 was placed on august…
My order #25890737 was placed on august 1, 2024. It is January now, and there hasn’t been a single update but they sure took my money quick.
Response from slashop.comJan 10, 2025
Thank you for your feedback. We sincerely apologize for the delay in your order. Unfortunately, due to incomplete address details, we were unable to process the shipment of your order. We have reached out multiple times via email to address this issue but did not receive a response. Please let us know if you can provide the correct address details so we can ship your order immediately, or if you would prefer a refund. We appreciate your understanding and look forward to resolving this matter.
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Lori H.
Jan 1, 2025
Terrible experience
Terrible experience! Ordered an item on 11-27. It was finally shipped, and then returned back to them due to the item being too large?!? I asked for a refund. They said that they would reship with a different carrier, so I agreed, since I really wanted my macrame hanging. I waited, and asked if it had been reshipped yet. No response. I demanded a refund, since I never received my order. No response. I guess I’m out 71.00 and my wall hanging. Live and learn. After submitting this review, I did receive a full refund and apology from the company, which I do very much appreciate.
Response from slashop.comJan 10, 2025
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience. After we reshipped your order with a different carrier, it appears that the package was unfortunately lost during transit, which is beyond our control. We will initiate a full refund for your order as soon as possible. Please check your account for the refund, and if there are any further issues, do not hesitate to reach out to us. Thank you for your patience, and we regret that we could not meet your expectations this time.
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Debi G.
Dec 13, 2024
Still waiting for order
Still waiting for order Laced two weeks ago Money taken but no goods and no means to contact
Response from slashop.comJan 10, 2025
We sincerely apologize for the inconvenience caused. Could you please provide your order number so we can look into this and assist you with resolving the issue as soon as possible? We appreciate your patience and are committed to getting this sorted for you. Thank you for your understanding.
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Talon F.
Dec 9, 2024
Ordered a cover
Ordered a cover, got one email. No email about shipping no response about a refund. Going to contact my bank
Response from slashop.comDec 13, 2024
Thank you for reaching out, and we sincerely apologize for the inconvenience you're experiencing. We understand how frustrating this can be, and we want to assure you that we are working to resolve the issue as quickly as possible. It appears there may have been a delay in our communication. We are looking into your order and will provide you with an update on its shipping status or initiate the refund process immediately, depending on your preference. Please contact us directly at [email protected] if you’d like to expedite the process. We value your business and want to ensure your satisfaction.
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Kim B.
Dec 6, 2024
Never received items
I ordered a couch cover over 3 weeks ago. I received an email saying order was placed with an order #. But no email saying it has shipped. I have emailed the company at least 4 times with no response. Do not order anything from slashop. It’s a scam.
Response from slashop.comDec 13, 2024
Thank you for bringing this to our attention. We deeply apologize for the delay in shipping your couch cover. The delay was caused by an unexpected stock shortage, and we understand how frustrating this must be. After reviewing our records, we found only one email from you regarding this issue and did respond promptly. It seems the other emails may not have reached us. We are actively working on restocking the item and will ship it as soon as possible. Please rest assured that we are committed to providing a solution and will keep you informed. If you prefer, we can also explore options for a refund or alternative products. We value your business and appreciate your patience as we resolve this.
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Laura H.
Dec 3, 2024
Make sure you read the fine print!
So when I placed an order online, I received an order confirmation with zero information. There was a picture of the product I ordered but no order #, no item ID, nothing. Obviously a ploy to get you to download their app. Apparently you can't get any info on your own unless you download their app & I have no desire to download their app. Second, this is not a US based company. These products come from possibly China, India, who knows b/c that info is not on their website. Third, you can expect delivery to take at least two weeks. You can get the same products at the same price from Amazon, why go through all this extra time, expense & frustration????
Response from slashop.comDec 13, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced. Regarding the order confirmation, we understand how important it is to have complete information, and we regret that it wasn't clear. We strive to make our communication as transparent as possible, and we’ll take your comments into account to improve our process moving forward. As for the origin of our products, we source from trusted suppliers across the globe, and we always prioritize quality and reliability. We are actively working on providing more detailed product information on our site, including country of origin, to give our customers better transparency. We also understand your concerns about the delivery times. While certain international shipments can take a bit longer, we do our best to provide timely deliveries, and we regret that this wasn't the experience you had. We hope you'll consider us in the future for your shopping needs, and we're here to assist if you need further information.
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