Sarita G.
I was charged twice on my card I need…
I was charged twice on my card I need my refund
Response from Sky WellnessApr 5, 2022
Hi Sarita - I am sorry to hear you have a concern about how your card was charged. I took a look at your account and it looks like prior to the completed order going through, there was an order attempt that didn't go through. As such, your card is reflecting a pending charge for that amount but the only charge that will be processed is the 1 charge for your completed order. If for some reason both charges move from pending to processed, we will absolutely refund a duplicate charge. If you have any additional questions, we'd be happy to help and we can be reached at [email protected].