Davedda
I appreciated Robert for handling my…
I appreciated Robert for handling my reservations, ticket and assisting with the recovery service for the validation of my payment. He made the process simple. I’m very grateful and I give him 5 stars. However, Isaac who first assisted with the validation of my payment wanted to call my bank, put in my personal access info and say the last 4ssn. I thought and stated, I will not give my personal banking or ssn, even the last 4. He responded with a threat that if I didn’t complete this process he would not process my e-tickets. So, I decided I didn’t need my tickets with this company and he could initiate a refund since my money was already taken from my account. This is a silly unnecessary process, if the money has already been paid. This is a very uncomfortable procedure that should be addressed and reinstated on the condition that the payment doesn’t process, then payment information should be requested. You may want to readdress this process to improve the customer experience as a win-win and not an annoyance and violation of one’s private information being requested. Thank you for letting me share my experience.