We bring to you the product known as the "Tree of Life." A beautiful and meaningful gift for everyone. We are ready to listen to reviews from you, whether they are negative or positive. We will take them into consideration to improve it even better in the future. We hope that you or those whom you have gifted it to will feel joy and happiness upon seeing the Tree of Life. Thank you. CEO of Sky Terrarium LLC.
Sky Terrarium (skyterrarium.com) has 51 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Sean B.
Mine died and I’m a plant guy! :-(
Response from Sky TerrariumJun 28, 2024
Hi Sean, sorry for the late reply. We didn't receive any email or message from you to solve this issue. We have sent an email to you. Please check.
Dan O.
Sent me a dead plant. Told me they wanted me to unpack the entire thing and plant a new one. I said no I want the what I paid for. Their response was if I don't want to accept a plant to replant the entire thing myself...I would have to package their plant and pay to ship it back to them before they would replace it. This is not ok for a $200 plant.
Dustin W.
I haven’t received my package yet. It just shows sitting at a usps location. I’ve emailed with no reply. Pretty sure this is a scam at this point and will be reported
Response from Sky TerrariumJun 28, 2024
Hi Dustin, sorry for this inconvenience. We have checked and found that your package was delivered. And you want to return because you change your mind. Please send the tree of life back to us. Could you help us to update the review, please? Thanks for your support and understanding.
Taren H.
Plant was dead by the time it arrived
Mike T.
Never received item. Kept telling me to look around. I looked 20 times. When I contact support they just say “it was delivered”. No help. Awful experience. Don’t trust them.
Response from Sky TerrariumApr 13, 2024
Hello Mike, We sincerely apologize for your negative experience at our store. You mentioned that we did not assist you, which is not correct. We have had very open and transparent exchanges via email. However, when the product was delivered by USPS, the tracking showed successful delivery. Our product is of high value and quite large. We suspect that someone may have stolen your product upon delivery by USPS. This issue is beyond our control. Your claim of not receiving the package without providing us with camera evidence or the USPS delivery timeframe forces us to resort to dispute measures with your bank as well as with the USPS carrier. Once again, we apologize for the inconvenience faced. Best regards.
