Skyline Housing Inc.Reviews of skylinehousing.net

Response from Skyline Housing Inc.Jul 6, 2023

Dear Sachin, We apologize for any inconvenience caused by the confusion surrounding your reservation at Tradewind Hotel. After thoroughly investigating the situation, we would like to provide further clarification. Upon reviewing our records, we have confirmed that your reservation was indeed confirmed, vouchered, and paid for directly to the property. It is regrettable that the front desk staff did not locate your booking upon check-in. We understand that this lack of communication and failure to inform you of the status of your reservation is highly unsatisfactory. We would like to emphasize that in such cases, we strongly encourage our guests to immediately contact our customer support team or email us directly to address any issues or difficulties in locating their booking. Our team is available around the clock to ensure a seamless experience for our guests. We regret that this information was not conveyed to you during your stay, as we had already fulfilled and confirmed your reservation with the hotel prior to your arrival. We completely understand your frustration with the hotel's decision to switch or relocate your reservation without your consent or proper notification. Such actions are not in line with our policies and standards, and we apologize for any inconvenience caused as a result. To rectify this situation, we will personally reach out to the Tradewind Hotel on your behalf. We will request reimbursement for the payment made and explore the possibility of reducing the amount or providing a full credit, especially considering the no-show status of the room. Our primary aim is to ensure that you receive the appropriate compensation for the inconvenience and disruption you experienced. Once again, we deeply apologize for the inconvenience and frustration you encountered during your stay. We truly value your feedback, and we will work closely with the Tradewind Hotel to prevent similar incidents from occurring in the future. Should you have any further concerns or questions, please do not hesitate to contact us directly. Furthermore, we encourage you to reach out to our customer support team, who are available 24/7, to assist you in retaining any lost amounts. They will provide you with the necessary guidance and support throughout the process. If you can forward an email from the hotel as proof of their commitment to refunding the amount, it will help expedite the resolution. Rest assured, we will do everything possible to ensure you are appropriately compensated. Thank you for your understanding, and we appreciate your cooperation in providing any necessary documentation. We remain committed to resolving this matter to your satisfaction. P.S.: I personally called the hotel now while writing this like 7 times, and it never transferred me to a human so indeed i expect what kind of service they shared, will contact them by e-mail and let you know once received a resolution. Regards, Chase Co-founder