Skylark TravelReviews of skylark.com

I got a pair of slides for Christmas and they were the wrong size and they failed to exchange them saying they had been worn. They still have the sticker on the botttom and there is no way I could wear them. They are huge. It isn’t like I wanted a refund. I wanted to exchange for the proper size. Thus company is a scam with very poor customer service or loyalty to their clients. Will not ever buy skylrk again.

I am extremely disappointed with the service I received from Skylark. Not only was there an issue with the system incorrectly flagging my legitimate payment method, but I was also accused of fraud by an employee, Spencer—a completely unacceptable and offensive accusation considering my name and card matched perfectly. What’s worse is the dismissive and curt response when I raised the issue and requested a cancellation. Rather than address my concerns professionally, Spencer was rude and only addressed my cancellation, showing no accountability on your company’s part. Hotel partners please beware as you can lose customers relying on a company that behaves in such a manner. I ended up booking directly with the hotel—without a single issue. That alone speaks volumes. For a business that claims to specialise in luxury travel, the treatment I received was anything but. I’ve stayed at many luxury properties, often spending well over £500 per night. The service, in comparison, felt patronising and unrefined—as if they were doing me a favour. It was laughable, if not for the sheer unprofessionalism and the fact that it concerned my money. Let me be clear: no amount of slick branding can cover up poor customer service and questionable internal systems. What makes a company successful in the long term is service. If this is how you treat customers, I’d rethink the business model—because from the outside, it’s beginning to resemble a Ponzi scheme. Sort it out.

Great site with good deals!

Alles perfekt geklappt.. seriös und supernette Kommunikation. Im Hotel hat uns sogar eine Flasche Champagner von der Agentur erwartet. Wir würden wieder über SKYLARK buchen. THANK YOU 🤍

Easy to use online booking website. Good prices and got great treatment from the hotels. Recommend as advisors are on top of it. better than otas.

Although it was a bit chilly there were blankets. The dj played some classics and the waiter was charismatic and friendly. Will definitely return!

Good travel company - used them to book a couple hotels throughout the US and got some strong virutoso type benefits. Agents there if anything goes wrong.

Beware of inaccurate room descriptions. Booked a room that supposedly had 2 queen beds and floor-to-ceiling windows. Get to the hotel and the room had 2 double beds and no floor to ceiling windows. Skylark essentially induced me to book a room that doesn't exist.