Corey
Extremely misleading company
This company has a misleading practice of pretending to be an airline company rep. If you read the other reviews, sometimes customers mistakenly think they called a major airline when in fact they didn't. The person responding to the reviews has to clarify in the response that they in fact do not work for that airline. I similarly experienced this. The representative that I worked with also gaslighted me and made me believe that changing tickets on the airline portal online was not effective and not truly issuing me a ticket. He blatantly lied to me. He also pressured me into acting quickly stating that seats were disappearing as we spoke (which was possibly the only true thing he said). I think this company has a practice of encouraging people who mistakenly call this number into thinking they are working with the airline agent and charging them an arbitrary travel agency service fee but hiding it under the guise of the ticketing fee with the airline.
Response from SkyhikesApr 20, 2023
Dear Corey, We are sorry to hear about your disappointing experience with Skyhikes. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations, however with due respect we strongly deny the allegations of misrepresenting ourselves as Airlines and are confident that our evidence supports this claim. We remain committed to providing our customers with the highest level of service. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our process and better serve our clients. We make it a point to be known for customer service, so this situation caught us off guard and we would like to know more about this situation. Please reach out to us at 1855-882-0072 to speak to our Manager Mr. Charles Green or you may send an email to [email protected] so that we can serve you in a better way and make you happy. Kind Regards, Customer Service Team