SkyGeekReviews of skygeek.com

Response from SkyGeekOct 2, 2020

Hi Rocky, I see your order was placed on 9/19 and has 2 adapters listed, showing we only had 1 in stock when your order was placed and the remaining unit was expected to ship 11/19/2020. Both the order confirmation and shipping confirmation show that 1 was shipping sooner, shipped on 9/22, which was the last one we had in stock (shipped so you weren't waiting for both), and the remaining adaptor was yet to ship.  We are happy to provide support or answer any order questions if you need to contact us: [email protected], or wish to cancel the remaining part: 888-759-4335. I will have our team reach out to see if you need anything as I didn't see any support tickets or questions related to this order. I am sorry that you were expecting the two adaptors in the first shipment, and I hope that based on the information you have, we will be able to revise your experience to be more stellar. Sincerely, Emma

Response from SkyGeekSep 24, 2020

Hi Mark, I see what you mean. Our management team has been made aware and we are following up with the warehouse to triple check the stock being pulled for your order and see where the mistake was made. No matter the monetary value, we appreciate the opportunity to correct mistakes and have a new order in for you which will be overnighted to arrive tomorrow. We appreciate your business and hope that you will try us again for your needs. We will follow up with tracking, and please let us know if you need anything else in the meantime. Thank you, Emma

Response from SkyGeekSep 24, 2020

Hi Jerry, I see we had reached out to you about your order yesterday morning and have responded via email a few times since. There are two phone numbers listed at the base of each email sent by our support staff. We also have a help button on every SkyGeek page, if you enter the word "phone", that's the quickest way to view any contact details. Otherwise, if you respond to any of the emails you will reach our team. I have also passed your information along and shared your feedback so that we can continue to make every order experience better. Emma

Response from SkyGeekSep 23, 2020

Hi David, I see the order was placed on 9/8 and the estimated ship date was listed as 9/22 in the order confirmation email, I see an updated status email was sent on 9/11 with this ESD.  We have our phone number listed in our help center and we did receive your email support ticket on Monday afternoon: it typically takes 24-48 hours for us to respond, especially if we are contacting a supplier.   We did hear back from the supplier today and there have been delays in shipping from the manufacturer to the supplier and therefore to us and you. The item is showing as backordered and shows it will take 38-41 business days. I understand you may need this item immediately, but unfortunately, if an item is not showing stock in NY or available in 1-2 days, then there can very well be delays. We update the Estimated Ship Dates as we learn more and follow up on open orders, but as you saw, those dates can vary by up to a week. I apologize for any confusion, I see you are working with Jason, please respond to the support thread if you need anything else. Emma

Response from SkyGeekSep 21, 2020

Hi Bryce, I do see your order was cancelled as the lead time for this item changed and the estimated ship date extended was extended to December. In these situations, we reach out to confirm you are OK with the new ship date before placing the order with the supplier, and if we cannot reach you, we will cancel the order and send a cancellation notification. The order can be re-placed online as you will see the part now has an 81-84 day lead time, and we can place the order with the supplier. We will always try to call first, and then email a few times so we can confirm you can wait a few more months as it likely needs to be manufactured and is delayed. I am sorry for any inconvenience and have shared your feedback with our team. If you still need the part, a new order can be placed. Please reach out to us if you need anything. Emma

Response from SkyGeekJul 7, 2020

Hello, I do see we were able to provide a full refund due to the product not working as anticipated. Unfortunately, the return process, especially to a supplier for an item we do not stock, can take a bit of time. For your security, we also do not keep credit card information on file past 30 days, and as the return process can sometimes take longer than 30 days, we do ask fora card to return the funds to. We have been changing both personnel and procedures to ensure we can expedite the process as much as possible. I do see you were very patient and hope we can provide a 5-star experience going forward. Sincerely, Emma

Response from SkyGeekJul 6, 2020

Hi James, I see the core was returned and we were waiting on the credit from the supplier. I see you had reached out Friday, but we were closed for the Holiday and will be in touch today so we can process the refund. Sincerely, Emma