SkyGeekReviews of skygeek.com

Response from SkyGeekDec 7, 2020

Hi, I am sorry you have not yet received your order. This could be for numerous reasons, but we are happy to look into it for you. Our phones can get very busy, but are open 9-5 (EDT). If you have left a message, we will call you back. Otherwise, please amend your review with more information, or email us at [email protected] and we will get back to you shortly. We appreciate your patience as we look into this for you. Sincerely, The SkyGeek Team

Response from SkyGeekNov 19, 2020

Hi Terry, Unfortunately the timeframe of 3 days for this item was delayed with the manufacturer due to the impact of COVID-19 and the workforce they have available. At this time, they have informed us they anticipate to have this ready nearing the end of November. Unfortunately, we couldn't locate this product elsewhere to be able to provide this to you sooner as we would have liked. We apologize for the inconvenience this may cause you and ask that you do let us know if there is anything else we can do to better assist you with this order, or if you need to request a cancellation. Thank you.

Response from SkyGeekNov 19, 2020

Hi Steven, I am sorry that your order was delayed. If you can reach out to [email protected], we will be able to provide more detail, but we are unable to look into your case specifically with the information here. We appreciate your patience as we look into this for you.

Response from SkyGeekNov 11, 2020

It looks like when the order was placed we had 1 in stock. On the order confirmation email, we would have noted that we had 1 in stock, and the remaining 3 would ship separately once they came in. The 3 ordered pads shipped before your original order shipped, and this is why it would have been confusing. We reached out with the tracking for the package containing the final pad and tools, so you should be all set now. We are looking into this on our end to make sure the availability of products is as clear and as up to date as possible so this doesn't happen again to you or someone else. I apologize for the confusion and please respond to your support ticket if you need anything else.

Response from SkyGeekOct 27, 2020

Hi, We were able to find your order and it looks like it shipped on 10/12. But, according to the UPS tracking number, it looks like the package is damaged and stuck in AZ as of Friday (10/23) . We have not received any notifications from UPS in regards to the order yet but I do see we have 3 more of the item in inventory, and so our team will be in contact shortly and we can file a claim. I do see you called yesterday and left a voicemail that has yet to be returned. We try to return all calls the same day, but unfortunately sometimes due to the volume of calls we receive, it can sometimes take up to 24 hours. If you submit an email ticket, we also have team members monitoring those independently: [email protected]. I am sorry your order was damaged in transit, and you were unable to reach us yesterday; we will be in touch shortly to help. Sincerely, Emma

Response from SkyGeekOct 27, 2020

Hi Kelly, I see what you mean. The order should have shipped out the same day. Our warehouse prioritizes same day shipping, and unfortunately, it looks like they were not able to get this out. I do see we were able to refund it, but that we were not able to ship it out until Monday. I understand that doesn't help now, and alerted our CSR manager who reached out with tracking information, along with our warehouse team. We hope that if you choose to place another order for same day shipping, that you will contact us so that we can remove the charge or reach out so we can add it free of charge to restore confidence in order processing. Sincerely, Emma

Response from SkyGeekOct 16, 2020

I see your order from 9/26 and the item currently has a 25-28 day lead time. It looks like your estimated ship date of 6 business days after your order was placed was sent prior to the timeframe being adjusted by the manufacturer. As this is a 3M in-demand COVID item, unfortunately, the dates can be pushed out due to military/government/PPE needs and any manufacturing delays. We followed up about this item again a few days ago and are awaiting a new date these will be manufactured and out the door. As soon as we get a new date, we will update your order, or please reach out to us if you need us to cancel it. I apologize that the estimated ship date was not updated yet, and we will be in touch shortly, or you can reach us at [email protected]. Sincerely, Emma