SkyGeekReviews of skygeek.com

Response from SkyGeekFeb 3, 2021

Hi Geoff, I do see one of our agents replied to you on 1/26 about setting up an RMA for you. I have circled back to them and you should be hearing back from us again shortly with the return details. I am sorry the incorrect part was sent and we are working to make this right for you Thank you, Jason

Response from SkyGeekFeb 3, 2021

Hi Cynthia, Our distributors for gloves are currently mandated to send those to hospitals and medical personnel first. So unfortunately there is a bit of lead time on PPE products. If you don't want to wait for the products we can absolutely cancel this order for you, just reach out to our Customer Service department any any of the agents will be happy to help you. Thank you, Jason

Response from SkyGeekJan 28, 2021

Hello, It does look like at the time you placed the order we were out of stock and we're not expected to be able to procure more for about 40 days. We will work to get this to you as fast as humanly possible. We apologize for any inconvenience. Take care, Jason

Response from SkyGeekJan 29, 2021

Hi Joey, Yes I do see where this went wrong for you. We will use your experience as a 'teachable moment' for our reps. It looks like there was some confusion as to the lead time when the product was actually already in Receiving. I am truly sorry you had this experience and we will do our best to make sure this is the exception and not the rule moving forward for you. Thank you, Jason

Response from SkyGeekJan 27, 2021

Hi Jose, We have updated our email confirms to note that we are experiencing shipping delays currently and I do see the in stock portion of your order shipped in that expected window. Our phone number as well as the information on how to cancel your order are listed on the website in the Terms & Conditions section. I do see some voicemails from you in Mid-December that were returned but I did not turn up anything about this order in particular. I do see your email about this order sent in on 1/21 was answered the same day. Unfortunately at the time you reached out to cancel the back-ordered item we were unable to cancel the shipment due to where it was in processing, but I do see the agents assisting you did let you know you could set up an RMA

Response from SkyGeekJan 27, 2021

Hi Derek, I'm showing the product shipped from us on 1/6 and was delivered on 1/12 to UPS Unfortunately I do not see any emails in our system from the email address on file in regards to this order. If you need further support you cancall 1.888.759.4335 during SkyGeek's hours of operation (Monday-Friday, 9 AM-5 PM ET) Thank you,