Gerhard A.
Good customer service
I ordered a part not knowing about its long delivery time since it had to be shipped out to Germany. They somehow collect a few items which go overseas in order to save freight or whatever. When I found out two days later how long it would take I cancelled my order. 20 minutes later I had a cancellation confirmation and full refund of my payment even though they appearently had already started to process my order. The lady in charge was Kathryn Donahoe.


