Find aviation supplies, pilot supplies and more at SkyGeek.com. We have a wide selection of aviation headsets, handheld aviation GPS and more aviation supplies available online at the lowest possible prices!
SkyGeek (skygeek.com) has 487 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 137 reviews with 1 star · Clear filters
Sameer Mansoor CEO A.
Item hasn’t shipped since almost “two months” now despite online payment made. Initially website showed it will ship in 1-2 days which later showed 28-31 days. Now it’s almost 2 months and still no news. Worst part is nobody even care to reply to emailsss or receive phone callsss. “Highly risky company to deal with” BEWARE..!!!!
K.S.
Mil Spec items do not come with a lot number to certify the mil-spec. In the past there was no issues in getting this number and unfortunately they no longer provide it.
Rick B.
I buy a lot of aircraft parts. I decided to try SkyGeek and placed a simple order with them for a part for the carburetor on my Lycoming engine. The package arrived but contained a part in a sealed bag that was not the part the corresponded to the part number. It wasn't close. The bag was marked with the correct part number. I called SkyGeek to try to sort things out because I suspected there was an error in their stock. Carmen, the customer service representative, asked me to send images of the part in the bag and a close-up of the bag. I explained that this part is needed to complete an annual inspection and that my airplane was out of service until I got the part, so I'd appreciate it if they checked their stock and send me the right part immediately. It is a $17 part, and their error, so I anticipated no problems. A few days later I got an email from Carmen. The email told me that I would get a refund if I sent the part back to them AT MY EXPENSE and PAID A RESTOCKING FEE. No mention that they were going to send me the correct part . . . Unbelievable.
Response from SkyGeekApr 22, 2021
Hello Rick, First and foremost I would like to apologize for your experience here. I want you to know that I have spoken with McFarlane who confirmed they have shipped out the correct parts to you after they shipped the incorrect pieces and we issued a full refund for the order in the amount of $25.67 on 04/12. You are absolutely correct McFarlane shipping the wrong part to you should have in no way required you to put anything out of pocket for return shipping, the first RMA should have provided you our FedEx account number for the return. I see the agent amended the RMA form to remove any mention of a restocking fee but it looks like she neglected to change the bottom line to provide you that account information This is certainly not the level of service you should have gotten with your issues and we will use this as a teachable moment to our Customer Experience Representatives to ensure something like this does not happen in the future. Thank you for your feedback, Jason
Dissatisfied C.
Terrible, very strange experience. I ordered some aviation oil, some CamGuard, and a bottle of bug remover. Over two weeks later I still had not received my order. I used the online form to send a message about it, but got no response. Finally I got a hold of someone and was told the order had never even been picked from the warehouse. I cancelled the order.
Response from SkyGeekApr 22, 2021
Hello, Thank you for taking time to provide feedback on your issues. I do see your order did take much longer than anticipated to process on our end due to order volume and pandemic protocols. We apologize we could not get the products to you in a timely manner and are constantly working on ways to streamline the customer experience across the company. Thank you, Jason
Herman M. G.
Have not received my order #57486. What gives?
Response from SkyGeekApr 22, 2021
Hello Herman, Looking at this order history I'm seeing initially the item was expected to ship March for you. Unfortunately 3M pushed out the delivery date on us a few times and I do see we emailed a few times to keep you updated as those dates changed. I apologize we could not secure the product in the projected time frame. Thank you for your feedback, Jason
C M.
Ordered the following on 02/11/2021: Piper 765-106 PA-28/PA-32 Inspection Hole Field Service Kit At the date of order, the product was represented in stock. Only after ordering was I notified that the product was not in stock and in fact would not ship until March 23rd. Disappointed I was not told this before placing my order. Please expedite my order. Thank you.
Response from SkyGeekApr 22, 2021
Hello, Looking at the timeline of your order I do see initially the item was out of stock but we were expecting the item from Piper shortly. Sadly it looks like the item was delayed by the vendor several times over the past two months. Unfortunatly we've still seeing supply chain issues due to the ongoing pandemic. The good news is do see we finally received the parts on 04/06 and shipped them to you that day. Thank you for taking time to provide us feedback, Jason
Costinel A.
We had an AOG and paid the expedited fee to have an RG-500 battery shipped to us ASAP. During the receiving process, we noticed that the battery had been damaged, placed in another box and shipped to us. It's been more than a month and we are yet to receive our refund for the battery and the AOG fee. No one is picking up the phone, no one is responding to my emails. I DO NOT recommend doing business with this company!
Response from SkyGeekApr 22, 2021
Hello Costinel, I know I'd reached out before to resolve this but I wanted to reply to this as well. I apologize this issue took so long to resolve for you, I should have had been communication with you as I was trying to work this out with both the vendor and the shipper and I'm very sorry you felt ignored. We did issue a full refund for your issues on 03/09. We appreciate your feedback and will use it to make our customer's experiences better, Jason
James F.
I ordered 2 Whelen LED par46 lights.Order 576218 They were a good price but I was told its going to take 65 days for my order to ship. I think that this is absolutely ridiculous. If I ordered the lights directly from Whelen it wouldnt take half as long. I'm still waiting and I need the lights. I wont be ordering from them again and I'll spread the word about my experience.
Response from SkyGeekApr 22, 2021
Hello James, Unfortunately when your order was placed on 02/09 the lights were not in stock. The expected lead time for us to procure them directly from Wheelen was about 60-65 days as Wheelen was also out of stock at that time. I apologize for any confusion. Thank you for taking the time to leave feedback, Jason